SAP Customer Engagement and Discovery is the third course in the SAP Technology Consultant Professional Certificate program. The course introduces you to SAP Activate methodology and teaches you how to engage with customers and work with them in exploring how to achieve their transformation goals. You’ll learn how to gather information and insights about a customer’s business, technology, and data. You’ll investigate SAP’s fit-to-standard analysis approach. You’ll consider how to accurately understand and assess a client’s needs. And you’ll look at SAP’s Customer Journey Roadmap, which includes how to identify and communicate the value of a solution to stakeholders and get signoff. By the end of this course, you will be able to: Describe the key elements of the SAP Activate methodology and Customer Engagement Model. Explain the program planning and set up activities for a typical SAP customer project. Explain what a technology consultant does in the Customer Engagement and Discovery phase of SAP projects. Explain how to gather relevant information and insights about customer strategy, objectives, processes, technology, and data. Describe how to conduct discovery workshops and interviews. Explain SAP's fit-to-standard approach and key preparation activities and develop a Customer Journey Roadmap. Identify and communicate the business value of a proposed SAP solution.

By the end of this guided project, you will be able to use the Internal/External Competitive Profile Matrix to analyze your industry and identify opportunities to create a competitive advantage for your company. The Matrix is a strategic management tool that enables you to benchmark you company in relation to competition and then identify the relative strengths and weaknesses of all the competitors based on external and internal factors. The Internal/External Competitive Profile Matrix was developed to address the limitations on the traditional Competitive Profile Matrix. Weaknesses such as subjective assigning of weight and raking. Therefore, the External/Internal Competitive Profile Matrix allows uniform weight, and force raking to provide a more comprehensive analysis and decision-making. To demonstrate the application of the Matrix, we will use a spreadsheet to analyze a division of a Fast-Food company. Example of the case study would empower you to use the model to analyze your company or any other company of your choice. The project is for business leaders who want have a deep insight on their competitive environment and how their company fare relative to competition. Also, for strategist who are interested in helping organization in making informed strategic decisions. At the end of the project, you will be able to use the Matrix to analyze your company, and make informed decisions to create a competitive advantage

Platforms changed the way we live and we do business. This module of the “Platform Thinking” series aims to help innovators in designing and building platforms. At first sight, it may seem that platforms "simply" connect different kinds of users, as Airbnb links travelers and hosts or as Uber links drivers and riders. Well, this is true: platforms link different kinds of users. Nevertheless, this is just the enabling factor to have a platform, definitely not enough to describe the wide range of activities they actually do. Therefore, this module aims to assess the starting point of creating the platform, identifying the initial set of customers and the main challenging elements to bring the design forward. Then, it digs in the phases of kicking-off a new platform and then in managing its growth over time, becoming a real ecosystem. In other words, the course aims to present the main strategies and tactics to design, launch, and manage a platform. In the end, it introduces platform thinking steps, helping established companies evolve towards a platform model.

Apps that help you to get organized and manage projects can be useful but you can even take them to the next level and use automations to save yourself more time. Trello has the option to add buttons to make operations quick and easy and rules that occur when triggered by an action on the Trello board. Administrative tasks can take up a lot of time but you need them to be completed to keep your projects on track and your organization to run smoothly. By the end of this project, you will be able to take a few moments to set up rules without using coding to save yourself time using automations on your Trello board.

Ethical principles build a strong foundation for driving ethical technologies. Principles alone can be elusive and impractical for application. Ethical frameworks based upon these principles provide a structure to guide technologists when implementing data-driven solutions. However, ethical frameworks, along with standards and regulations, can make compliance tasks more complex, and they can also raise the tension between ethical duties and business practicalities. An approach is needed to reconcile these issues. This second course within the Certified Ethical Emerging Technologist (CEET) professional certificate is designed for learners seeking to analyze ethical frameworks, regulations, standards, and best practices and integrate them into data-driven solutions. Students will become familiar with frameworks and the common ethical principles they are based upon and how they can be applied across a variety of ethically driven dilemmas. You will learn applicable regulations and best practices established across global organizations and governments and how to navigate the integration of these standards in the context of business needs. This course is the second of five courses within the Certified Ethical Emerging Technologist (CEET) professional certificate. The preceding course is titled Promote the Ethical Use of Data-Driven Technologies.

Welcome! This course provides participants with the opportunity to explore the multifaceted concept of international development in order to be able to interpret and lead its challenges, opportunities and constant evolutions. Starting from an in-depth analysis of the current international development architecture, its key actors and trends, the course then illustrates the main international organizations' governance systems; identifies their funding and financing tools necessary to implement development programs and achieve sustainable development goals; and explains how to effectively leverage on human capital to drive organizational success and be ‘fit for purpose’ in an ever changing international development scenario. The course is delivered by both Bocconi University and SDA Bocconi School of Management faculty involved in programs as the EMMIO - Executive Master in Management of International Organizations. The course also provides participants with the opportunity to learn from the experience of senior professionals serving International Organizations at all levels.

Do you (or do you want to) manage employees? Have you ever wondered how to get better performance out of those you manage? Are you unsure if you are communicating effectively with your employees? If you answered “yes” to any of these questions, then this course – and its associated specialization – is for you! Leadership and management responsibilities have changed dramatically, particularly in the last decade. In order to be an effective manager in increasingly fast-paced and complex organizational environments, coaching has become essential. In this course, you will learn what coaching is and learn how to differentiate between it and all of the other myriad roles managers are expected to perform – managing, mentoring, leading, and training. You’ll learn about the importance of strong leadership and learn to describe your current point of view as a leader, and evaluate when to adjust your thinking in order to be more effective in managing and leading in a rapidly evolving workplace. And finally, you’ll be introduced to the Thought Model, a coaching technique you can use to develop better thinkers and better performers. So if you’re ready to learn all about how to be a more effective and valued manager using coaching techniques, join us as we explore more successful managing through coaching!

In this course, you will explore the importance of self awareness and feedback, as well as issues such as bias and imposter syndrome. As a leader, it is important to know when to step in and lead, as well as how to establish boundaries and resolve conflict. This course will equip you with these fundamental leadership skills and will also help you develop your ability to influence others (including your “boss”), measure your impact and enhance your resilience. This course is aimed at leaders and managers who have five to six years experience and who are beginning to manage teams, customers and clients more regularly or more directly. A majority of those taking this course will have a technical or professional early career, but are progressing professionally so are starting to grapple with the issues of team and organisational leadership. By the end of this course, you will be able to: – Identify how you are perceived by your colleagues as leaders. – Make better decisions about when to step in, and when to stand back, as a leader and how to work with conflict as a productive force. – Explain how to lead and support your boss to both achieve your goals in your respective leadership positions. – Manage your energy to be seen as a positive, influential leader.

After a warm Welcome to the Global Procurement and Sourcing Specialization, I will provide a brief introduction to the specialization and its courses covering the following: -Instructor Biography -Who should take this course -Flow of the course Following the introduction, the student will get the opportunity to learn about some of the current challenges facing procurement and sourcing professionals today through reading ten current articles ranging from what is procurement to how to collaborate with suppliers. These articles/knowledge will be a foundation for later courses on how to use tools, processes and improve skills to address many of these opportunities. There will be a brief assessment (true/false) of your knowledge gained from these articles.

Lean is a powerful methodology that enables managers and employees to shift their mindset and helps companies to keep their business sustainable by creating competitive advantage. Today, in an increasingly complex and dynamic world, where companies struggle to maintain competitive advantage, Lean is more important than ever. This course combines the experience of many senior experts and practitioners from the Boston Consulting Group and École des Ponts, and brings perspectives on Lean in manufacturing and services. It offers strong topic foundation as well as deep practical insights into the art of continuous improvement. In this course, you will learn: - why Lean is a key driver for sustainable competitive advantage - how different companies can leverage Lean to create value both in manufacturing and services - what it takes to drive a Lean transformation and build a culture of continuous improvement - how new technologies impact traditional lean practices