This course provides instruction and strategies to support you in developing a course that is inclusive to students with a wide range of abilities, including students with disabilities. We cover effective practices to increase inclusion and avoid some of the common accessibility issues that can arise in an online course. In particular, Basics of Inclusive Design Online covers course organization, the accessibility of Microsoft Office and PDF documents, making course instruction pages accessible, captioning of videos, making images accessible, and designing for learning differences. We also discuss how inclusive course materials can help all students, including students without disabilities. This course will appeal to those who want both a broad overview of the range of accessibility considerations and also a step-by-step guide of how to check documents for accessibility, caption a video, or prepare course content for non-visual users. Course logo credit: "web accessibility word cloud" by Jill Wright (https://goo.gl/xyUoeU). Copyright - some rights remain. See https://creativecommons.org/licenses/by/2.0/

By the end of this project, you will be able to create an accurate customer problem statement that diagrams the problem that your brand or product will solve for the customer. The power of creating a customer problem statement is that it becomes business intelligence that can maximize business opportunities by solving user experience problems. It does this by expanding upon the knowledge of the customer’s user experience by empathizing with the customer and the challenges or needs they must meet as a part of their normal life journey. In your project you will understand the benefits and use cases for customer problem statements while developing your own customer problem statement geared toward solving user experience or UX problems. To do this, you will gain hands-on experience applying design thinking, user experience knowledge, and context from the customer journey to build a visualization of a customer problem statement in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

By the end of this project, you’ll be comfortable using the pen tool to create all kinds of lines and shapes, from basic to complex in Adobe Illustrator. To master the pen tool, you’ll create multiple vector leaves—one with sharp corners and one with curving paths.

In this 2-hour long project-based course, you will learn how to administer automated checks, understand the test results, and conduct manual accessibility tests to evaluate whether a site is perceivable, operable, understandable, and robust. By the end of the project, you will have generated an accessibility report by running industry-leading automated tests and basic manual tests. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

By the end of this project, you will learn how to use Canva to create 3 different templates for social media stories contents aimed to engage and enlarge your niche. Stories are currently among the strongest tools on social media to enhance public engagement.Whether you are an influencer, entrepreneur or a brand you will eventually face online presence, social media and consequently public engagement. Public engagement includes marketing strategies that directly engages consumers or followers to participate in a brand experience. It comes from the concept that consumers/followers should be actively involved in the production and co-creation of marketing programs, developing a relationship with the brand. The same approach is valid for influencers, entrepreneurs as well as for companies.Social networks are largely use in engagement marketing because they provide the optimal way for people to interact with brands and create a two-way dialogue between each other. Some of these platforms have also created specific types of online presences for companies. One of the tools that is currently spreading in most of the social media are stories. These tools are widely used to entertain, engage and develop public on social media.This guided project is for young entrepreneurs, content creators, influencers, students, graphic designers, who want to explore Canva in visual contents creation aimed to develop public engagement.No previous experience needed. Familiarity with different social media platforms recommended.

Do you know if your website is being used effectively? Are users taking the actions that you intend on your site? Usability testing is an iterative process to help you develop the best product. Usability testing can help you along the way as your product is developed to determine issues and to find solutions for those problems. In this project, you will be using Hotjar to set up a usability test and plan, you will be able to track your customer actions, and evaluate the effectiveness of your product or site.

By the end of this project, you will be able to build a user experience map to visualize a buying process and add in a loyalty loop to identify opportunities for iterative improvements in the user experience that reduce churn. To do this you will gain hands-on experience exercising empathy to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer loyalty in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience. To identify IoT touchpoints with customer journey maps, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer journey in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

By the end of this project, you will be able to build a lean workflow applying the Kanban method to support efficient business process management. To do this you will gain hands-on experience working in the Miro online visual collaboration platform for teamwork where you will leverage agile principles and the Kanban framework to produce a lean workflow. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Airtable is a cloud collaboration service that combines the features of databases and spreadsheets. In this 1.5 hour guided project, you will learn the basics of relational database and get up to speed with Airtable and create a project tracker. No prior experience is required. Although experience with spreadsheets is helpful. A free account with Airtable is required. Signing up before starting the class is recommended.