In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

By the end of this guided project, you will be fluent in identifying and mapping forces for Force Field Analysis using a hands-on example. This will enable you to map and rate the forces which is important in for validating, preparing, and managing change in professional and personal life. Change happens all the time and in being able to identify factors involved in change and preparing to manage change you increase your chances for success. This analysis will help you if you are in: + Strategy development + Program Management + Project Management + Business Process Re-Engineering + Product Development + Organisational Development And much more. On a personal level this analysis can help you to map Forces for Change and Forces Against Change for different settings. For example: + Competing in sports + Having a professional goal + Developing a good habit Furthermore, this guided project is designed to engage and harness your visionary and exploratory abilities. And further equip you with the knowledge to utilise the learned concepts, methodologies, and tools to prepare for change in various settings.

In this 2.5-hour long project-based course, you will learn how to create and manage custom dashboards in Wrike to plan, execute and track both your personal work, team actions and multiple projects. You will use system and custom widgets, and create widgets directly from your tasks filtered list views.

This course is designed to introduce students, working professionals and the community to the exciting field of cybersecurity. Throughout the MOOC, participants will engage in community discourse and online interaction. Participants will gain knowledge and understanding of cybersecurity and its domains. They will engage with expertly produced videos, gain insight from industry experts, participate in knowledge assessments, practice assessing their environmental awareness, and gain access to materials that address governance and risk management, compliance, business continuity and disaster recovery, cryptography, software development security, access control, network security, security architecture, security operations, and physical and environmental security. Learning will be assessed using strategies aligned to knowledge and understanding. You do not need prior experience in IT security to do well in this course. All you need is a willingness to learn. We will point you to relevant open and free resources to assist you. At the end of this course, you will have the option of applying for undergraduate level course credit at Kennesaw State University (dependent on admission to Kennesaw State University as a degree seeking or a non-degree seeking student). More information is available in final module "Receive Course (undergraduate) Credit at Kennesaw State University".

There are many uses for Microsoft online. In this project you will explore Microsoft Forms. You will be able to create surveys, polls, quizzes and invitations for free using the web based Microsoft Forms application. You can tailor the form that you make by adding special fonts, various answer choices and images. Data collection is made easy with the program and you can even track your responses and perform data analytics with your results.

In this 1-hour long project-based course, you will learn how to build a business plan mind map using Coggle. You will create branches with keywords stemming from a central idea, analyze product and market fit, services, company structure and summarize an executive overview. You will learn how to use signifiers to organize information and establish hierarchies. Finally you will share, comment and manage revision history for solid collaboration. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

By the end of this project, you will be able to create a 1-page document in LibreOffice that will serve as an annual marketing plan for your product or service. The skills learned throughout this project will assist you in marketing your product or service and it will be a tool you can use to accomplish marketing for many years to come. Note: This course works best for learners who are based in the North American region. We’re currently working on providing the same experience in other regions.

By the end of this project, you will discover how to create a basic Customer Satisfaction survey in Qualtrics. This type of study will help your business more accurately understand how customers in various segments feel about your business or a particular product or service. These studies can be very important to an organization because they can help you gauge an overall level of satisfaction with your business or with the purchase of one of your products or service lines. In this type of research, it can actually prove just as beneficial to gain insights from those customers that are unhappy with certain aspects of the organization as it can be to identify those customers that are truly satisfied. Identifying levels of dissatisfaction early and often can help organizations continue to capitalize on areas of success, but more importantly, allow them to rectify any major issues prior to those issues becoming truly detrimental to the brand. Upon completing this project, you will be able to deepen your understanding of customer research studies and design a basic Customer Satisfaction survey in Qualtrics. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

By the end of this 40-minute project, you will create 5 video-based social media posts using Canva. The posts can be used for Instagram, Facebook, or Twitter as determined in the project. To conclude the project, we will review managing these posts in folders within the web-based Canva platform. Note that videos in these examples will not contain audio, but don’t let that discourage you from incorporating video and audio in your own design time. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

This course introduces the principles and practices of human-centered design (also sometimes called “design thinking”) which are essential for developing innovative and inclusive products, services, processes and policies. You will learn by doing, experiencing the design process through exercises and a mini-bootcamp. In this course, you will learn about and experience key human-centered design practices: empathize, reframe, ideate, prototype and test. You will learn why human-centered design is a central component of Gender Analytics. You will develop skills in problem finding (and not just problem solving) by understanding users', stakeholders’ and beneficiaries' lived experiences. You will learn to co-create with diverse stakeholders, develop prototypes, and iterate to develop more innovative solutions. This is the third course of the Gender Analytics Specialization offered by the Institute for Gender and the Economy (GATE) at the University of Toronto's Rotman School of Management. It's great on its own, and you will get even more out of it if you take it as part of the Specialization.