Have you ever been in a healthcare waiting room and thought about how the organization could be more efficient? For example, have you found yourself thinking about how to reduce the amount of time spent waiting? Or do you work in a healthcare organization and find yourself thinking about how to improve the organization? If you have, this course is for you. Course content includes an overview of healthcare organizations, their administration and management, and their governance. The course provides links to external sites to connect you to the larger "real world" of healthcare organizations. The links also serve as resources you can take with you after you complete the course experience. And because everyone loves a road trip/field trip, there are also "virtual field trips" to the often hidden places of interest on the web. The course format is readings, videos, quizzes, and an electronic poster project. The poster project requires you to synthesize course material to design a healthcare organization and governance structure the way you would have things run in the best of all worlds. The electronic poster file is an artifact of the course which you can circulate to colleagues or use for a talk or presentation event.

Why do so many brilliant plans fail to deliver? What do you have to do to make things happen and make things right in services companies or service areas? Our teams require a new structured operational mindset that unifies improvement, promised service delivery and financial results. Just in time, Lean, Agile, Design Thinking... Are these movements familiar to you? Professor Muñoz-Seca has developed a framework that goes beyond these approaches: SPDM (Service Problem Driven Management) makes knowledge the corner stone of service efficiency and excellence. This new operational service structure is created to make your team overcome constant challenges and feel deeply involved in your service delivery. SPDM introduces a "magic formula" complementing these movements. Task equals problem equals knowledge, becomes the driving force to free up time to adopt new value-added tasks that improve both service efficiency, your team fulfillment and the company financial results. In this course, you will follow four companies, each in a different service sector (finance, gas service delivery, back office of a bank and tourism), as they implement SPDM to address the problems that do not allow them to deliver an excellent service and improve their results. Through these cases, and the application of this practical framework, you will gain a deep understanding of how to increase your efficiency and adopt a cutting-edge operations model that provides a 5 star service linked with financial improvement.

They say that first impressions are the strongest, and that is definitely true in the arts! The materials you create to communicate who you are and why you're special are critical to your professional success. This course will provide you with the skills to generate effective promotional materials you will use in your music career, including bio, headshots and other promotional shots, resume/CV, cover letters, and, tying everything together, your website. Perfect for young professional musicians creating promotional materials for the first time, as well as for seasoned professionals looking to up their game!

Understand Kanban Production Control Model Discrete Event Simulations Using R Simmer Capture Simulation Data, Plot Charts & Interpret Results

AI is not only for engineers. If you want your organization to become better at using AI, this is the course to tell everyone--especially your non-technical colleagues--to take. In this course, you will learn: - The meaning behind common AI terminology, including neural networks, machine learning, deep learning, and data science - What AI realistically can--and cannot--do - How to spot opportunities to apply AI to problems in your own organization - What it feels like to build machine learning and data science projects - How to work with an AI team and build an AI strategy in your company - How to navigate ethical and societal discussions surrounding AI Though this course is largely non-technical, engineers can also take this course to learn the business aspects of AI.

Artificial Creativity explores the emerging field of creativity in artificial intelligence (AI) from a design perspective, bringing together insights from computer science and creative disciplines. In this course, you will survey the history and theories behind today's creative AI, analyze the unorthodox approaches that have advanced the field, and experience cutting-edge creative AI tools. At the same time, you will learn design thinking research methods, how to implement them for your creative insights, and how to translate them to professional and business contexts. Throughout the course, you will step away from your computer to conduct design research, applying the techniques and theories you learn each week to a topic of your choice. You will also engage with other learners through discussions while challenging and expanding your understanding of creativity.

The Capstone is the culminating project in the Financial Reporting Specialization. You will have the opportunity to combine the concepts and techniques obtained through all the courses in this specialization (Accounting Analysis I: The Role of Accounting as an Information System, Accounting Analysis I: Measurement and Disclosure of Assets, Accounting Analysis II: Measurement and Disclosure of Liabilities, and Accounting Analysis II: Accounting for Liabilities and Equity) and apply them to a real world accounting project. The Capstone project will be 3 weeks long. You must take the Capstone project class after taking all the other courses in this Specialization.

Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will develop your negotiation and conflict resolution skills – crucial to becoming a positive influence in your organisation. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power and politics; analyse and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when ‘playing politics’.

This free online course is one of 10 courses available in the Goldman Sachs 10,000 Women collection, designed for entrepreneurs ready to take their business to the next level. This course will introduce you to business finance, and show you how to use financial statements to understand and monitor your company’s financial position in order to make key business decisions. The exercises will introduce you to the Income Statement and Balance Sheet. Interpreting these statements and calculating key financial ratios such as net profit margin and current ratio will give you a clear understanding of your current business performance. With this information, you will have the skills to assess the financial implications of your growth opportunity more accurately. The 10,000 Women course collection offers a truly flexible online learning experience. You have the freedom to approach the program in any way that works for you – take any course, or combination of courses, to tailor your learning journey to your individual business growth needs. If you choose to take all 10 courses, you will explore all the key elements of your business and develop a thorough plan for your business’s growth. You can find out more about the Goldman Sachs 10,000 Women collection in the FAQs.

In this course, you will develop and strengthen your capacity to lead and recognize leadership exhibited by others in your organization. The professional business skills related to leadership gained through this course will help you to succeed working in any organization.