In this course, you will look at how you can effectively manage stakeholders and industry/organisational politics, whilst successfully mobilising people. You will: – Consider how to build momentum and how to work across organisational, sectoral and country cultures. – Explore how you can align your mission with the organisation’s purpose and manage the politics to influence the organisation. – Look at how to lead in a matrix/complex structure as well as how to make your changes real. This course is aimed at leaders and managers who have five to six years experience and who are beginning to manage teams, customers and clients more regularly or more directly. Learners will likely have a technical or professional early career but as they are progressing in their careers, they are having to start grappling with the issues of team and organisational leadership. By the end of this course, you will be able to: – Work across organisational boundaries and engage with a wider group of stakeholders. – Navigate the realpolitik of their wider organisation and understand the importance of engaging with the political dynamic. – Extend and leverage your networks to be better positioned for the next phase of your career. – Identify levers for change and how best to utilise these in order to increase the possibility that your initiatives and programmes will be adopted.

This course will introduce the learner to applied machine learning, focusing more on the techniques and methods than on the statistics behind these methods. The course will start with a discussion of how machine learning is different than descriptive statistics, and introduce the scikit learn toolkit through a tutorial. The issue of dimensionality of data will be discussed, and the task of clustering data, as well as evaluating those clusters, will be tackled. Supervised approaches for creating predictive models will be described, and learners will be able to apply the scikit learn predictive modelling methods while understanding process issues related to data generalizability (e.g. cross validation, overfitting). The course will end with a look at more advanced techniques, such as building ensembles, and practical limitations of predictive models. By the end of this course, students will be able to identify the difference between a supervised (classification) and unsupervised (clustering) technique, identify which technique they need to apply for a particular dataset and need, engineer features to meet that need, and write python code to carry out an analysis. This course should be taken after Introduction to Data Science in Python and Applied Plotting, Charting & Data Representation in Python and before Applied Text Mining in Python and Applied Social Analysis in Python.

All organisations must grapple with fundamental issues at the heart of governance: who are our stakeholders? What are their objectives? How can we ensure these objectives are met as effectively as possible? How can we ensure all legitimate stakeholders are treated fairly? Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) this course will teach you how to address these questions and how a sound governance structure and comprehensive risk management framework can support you and your organisation in achieving its objectives. You will consider contemporary ethical issues and devise practical responses to them, and finally, you’ll discover that your future ‘influencing’ challenge will be to encourage all members of your organisation to understand their role in serving your organisation’s stakeholders.

In this project, we will develop and utilize a CRM in HubSpot and learn how to utilize our CRM to better grow and manage our business. HubSpot is a cloud-based customer relationship management (CRM) platform that can improve all aspects of your business. The HubSpot CRM is a launching pad to all other customer-facing teams as it houses all customer data ranging from contact information to detailed communication logs. HubSpot allows you to incorporate your sales, marketing, and customer service processes into one, all-inclusive platform with their CRM as the foundation. With its user friendly features, HubSpot allows you to easily manage and grow your customers as well as improve your business relationship with existing customers. Best of all, HubSpot’s CRM is completely free! With “Grow Better” as their mantra, HubSpot has mastered the CRM game. Also, as a platform, HubSpot is able to easily sync and work with other platforms which allows you to incorporate every aspect of your business to better streamline and manage your company. HubSpot is an invaluable tool that is sure to improve your company’s growth, productivity, and brand! Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

In this 2-hour long project-based course, you will learn what makes a good Product Roadmap, how to use Aha! to combine your product artifacts in a well-structured Product Roadmap, and how to customize Aha! to match the processes and requirements in your team. Using Aha!, step by step we will start from a blank sheet of paper to get to a comprehensive product definition. We will structure the information in a way that allows to switch between execution level information, like Features and Release and also being able to zoom out to high-level information like Goals and Vision.

The first course in the Sales Operations/Management Specialization, Account Management & Salesforce Design aims to introduce learners to a variety of sales methods. Students will gain knowledge on steps in strategic planning and sales management, responsibilities of a sales manager, kinds of sales operations, a recap of the personal selling process, and the concept of a buying center.

In this capstone project class, you analyze a real-world case provided by N2Growth, a global firm that helps clients create a culture of leadership through practice areas like strategy, cultural transformation and organizational design. Based on the N2Growth case, you are expected to identify and diagnose organizational issues, select a senior leader and make recommendations in a culminating PowerPoint or Prezi presentation.

The Gantt chart is a popular project management tool that is used to display a project plan in a graphic format. In this project you will use Lucidchart software to generate a Gantt chart that includes a schedule of activities/tasks for a fictional application development project. Those tasks may overlap and/or depend on other tasks. Project managers rely on Gantt charts to plan projects and to assess project progress as time elapses.

This course is designed for professionals interested in learning the principles of Lean Sigma, the DMAIC process and DFSS. This course is number 5 of 8 in this specialization dealing with topics in the Analyze Phase of Six Sigma Professionals with some completed coursework in statistics and a desire to drive continuous improvement within their organizations would find this course and the others in this specialization appealing. Method of assessment consists of several formative and summative quizzes and a multi-part peer reviewed project completion regiment.

In this course, we will delve into some business topics that illustrate how all company departments and teams need to work together to be successful. We will have some interesting topics learning vocabulary and ideas about human resources, management, and marketing. All of these departments need to work well together to avoid confusion and to be productive and efficient. We will also cover the very important topic of balancing our work tasks and our life outside of work. You will also learn about the language skills of passive voice, non-count nouns, making recommendations, and using dates and numbers in business situations.