In this course, you will learn crucial skills needed to understand the intricate dynamics that go into the process of negotiation, and how you can go into your negotiation confident and fully prepared. You'll learn about the framework that goes into shaping a successful negotiation, in addition to gaining the knowledge that will allow you to adapt to rapidly changing circumstances. You'll also learn about emotional control, crafting questions to help you get the information that you need, and skills that will allow you to negotiate in any setting. You will also successfully learn how to navigate a negotiation through real-world exercises, and how to best work to build trust, diffuse anger, and make rational decisions based on the information at hand. Lastly, you will learn how to prepare to negotiate in any setting and use your skills to facilitate with teams and influence outcomes. By the end of this course, you’ll be able to utilize your newly acquired skills to successfully negotiate for employment, contracts, and in any part of your life. Within this course, you will end with the knowledge of how to craft a successful negotiation strategy and manage the conflict that can arise, as well as build trust.

In this course, you will discover the importance of understanding context and its impact on the individual as a leader. You’ll consider how you define leadership and explore how organisations work through an exploration of the “what” and “why” of your own working environment. You will also look at who stakeholders are and their important role in today's business, before discussing the differences between leadership and management, and the importance of credibility. This course is aimed at leaders and managers who have five to six years experience and who are beginning to manage teams, customers and clients more regularly or more directly. A majority of those taking this course will have a technical or professional early career, but are progressing professionally so are starting to grapple with the issues of team and organisational leadership. By the end of this course, you will be able to: – Describe the context in which your organisation operates. – Identify common challenges related to leadership. – Explain how leadership is impacted by the nature of how organisations are structured in order to deliver their goods or services. – Identify the key stakeholders in your leadership constellation. – Work effectively with your key stakeholders. – Explain the difference between leadership and management. Many topics covered in the course are also explored in the instructors book How to Lead Smart People (Mike Mister and Arun Singh, Profile Books 2019).

Airplanes gave us the ability to travel across oceans to visit international team members. But virtual spaces are now bringing us together in an instant. New rules have been written, and as work-from-home is on the rise, re-written, and they bring their own unique cross-cultural challenges. We’ll discuss communication differences unique to text-driven spaces like email and instant message as well as the evolving world of video conferencing. We’ll explore unique cultural challenges brought up by this “new office”, such as the blending of private and public spaces, the “virtual water cooler” of informal virtual communication, and the “time zone dance” done by teams sharing virtual work done while one half is asleep. The future is now. Thanks to technological advances, we have an opportunity to show up, share our cultures, and build creative and innovative pathways to successful multinational teams. Let’s build best practices together in this virtual space and then work together to make them go viral!

Gender Analytics underpins inclusive innovation, and inclusive innovation will require organizational transformation. The missing link between insights and actions is change leadership. How can you get people to collaborate? How can you overcome resistance to change? How can you embed intersectional, gender-based insights in everything an organization does? In this course, you will learn to be an inspiring and effective change agent by developing a toolbox of leadership skills for building and managing diverse teams. You will hear from experts who have led Gender Analytics in various settings from companies, to non-profits, to the government. In short, this course will help you develop skills to be a transformational leader as you work towards creating inclusive products, services, processes and policies. This is the fourth course of the Gender Analytics Specialization offered by the Institute for Gender and the Economy (GATE) at the University of Toronto's Rotman School of Management. It is great on its own, and you will get even more out of it if you take it as part of the Specialization.

In this 1-hour 40-minutes long project-based course, you will be able to identify your product mix, draw your product hierarchy levels as well as analyzing the sales performance of your product item or what we call stock-keeping unit (SKU). You will learn how to build successful product lines by identifying the problems and finding solutions for each product item or the stock-keeping unit ( SKU). Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

In this guided project you will learn how to build a precedence network diagram. You will start with a WBS (see Guided Project: Creating a WBS, for how to create one), and decompose the work packages (lowest elements in the WBS) into the necessary activities. You will order the activities based on the logic of the work, and decide which can be done in parallel and which have to be done in sequence, because of dependencies. You will consider the different types of task relationships and use them as necessary. You will do the task (we are using task and activity interchangeably) definition in Google docs,and the generation of the network and task relationships in scheduling tool (we will use an open source tool: Project Libre) but the concepts can be used with any other tool(s). Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Officevibe is an online feedback tracker that helps human resources and managers alike keep a finger on the pulse of their organization and teams. Whether it’s conducting one-on-one meetings, creating team surveys and reports to better understand your team, or preparing employee reviews – Officevibe can do it all. Officevibe is a simple platform which can help you perform all of your management duties while developing trust, fostering collaboration, and improving overall team performance. The goal of Officevibe is to focus on the human side of the job and create a more efficient and effective team through personal connections. This project will explore the many free features of Officevibe and get you well on your way to becoming a more effective leader. Officevibe’s easy to use features allow you to streamline the feedback process and maximize your conversations with your employees. With Officevibe, feedback goes both ways which allows you to eliminate blind spots and better develop your employees and team. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Because it is likely you either want to improve your leader effectiveness or you may want to increase the number of leadership opportunities you have, this course will focus on outlining the factors that predict leader emergence (whether someone will emerge as a leader) and leader effectiveness. Because those predictors are numerous, this course will be broken down into three distinct parts: 1) who one is as a leader (evaluating leaders/leadership and applying to your own personality/traits/character); 2) what one's knowledge, skills, and abilities should be (KSAOs); and 3) how leaders should approach and resolve problems when in a position of leadership. Leadership develops over time and can be aided by repetition (experience), feedback, and self-reflection. Unfortunately, no one can teach you how to lead. My goal as your professor is to give you the tools that will enable you to teach yourselves how to be better leaders.

Have you ever had the perfect data science experience? The data pull went perfectly. There were no merging errors or missing data. Hypotheses were clearly defined prior to analyses. Randomization was performed for the treatment of interest. The analytic plan was outlined prior to analysis and followed exactly. The conclusions were clear and actionable decisions were obvious. Has that every happened to you? Of course not. Data analysis in real life is messy. How does one manage a team facing real data analyses? In this one-week course, we contrast the ideal with what happens in real life. By contrasting the ideal, you will learn key concepts that will help you manage real life analyses. This is a focused course designed to rapidly get you up to speed on doing data science in real life. Our goal was to make this as convenient as possible for you without sacrificing any essential content. We've left the technical information aside so that you can focus on managing your team and moving it forward. After completing this course you will know how to: 1, Describe the “perfect” data science experience 2. Identify strengths and weaknesses in experimental designs 3. Describe possible pitfalls when pulling / assembling data and learn solutions for managing data pulls. 4. Challenge statistical modeling assumptions and drive feedback to data analysts 5. Describe common pitfalls in communicating data analyses 6. Get a glimpse into a day in the life of a data analysis manager. The course will be taught at a conceptual level for active managers of data scientists and statisticians. Some key concepts being discussed include: 1. Experimental design, randomization, A/B testing 2. Causal inference, counterfactuals, 3. Strategies for managing data quality. 4. Bias and confounding 5. Contrasting machine learning versus classical statistical inference Course promo: https://www.youtube.com/watch?v=9BIYmw5wnBI Course cover image by Jonathan Gross. Creative Commons BY-ND https://flic.kr/p/q1vudb

This course is for you if you are looking to dive deeper into Six Sigma or strengthen and expand your knowledge of the basic components of green belt level of Six Sigma and Lean. Six Sigma skills are widely sought by employers both nationally and internationally. These skills have been proven to help improve business processes and performance. This course will take you deeper into the principles and tools associated with the "Analyze" phase of the DMAIC structure of Six Sigma. It is highly recommended that you complete the "Yellow Belt Specialization" and the courses "Six Sigma and the Organization (Advanced)" and "Six Sigma Advanced Define and Measure Phase" before beginning this course. In this course, your instructors will introduce you to, and have you apply, some of the tools and metrics that are critical components of Six Sigma. This course will provide you with the advanced knowledge of hypothesis testing and design of experiments as they are associated with Six Sigma and Lean. Every module will include readings, videos, and quizzes to help make sure you understand the material and concepts that are studied. Registration includes online access to course content, projects, and resources but does not include the companion text The Certified Six Sigma Green Belt Handbook (2nd edition). The companion text is NOT required to complete the assignments. However, the text is a recognized handbook used by professionals in the field. Also, it is a highly-recommended text for those wishing to move forward in Six Sigma and eventually gain certification from professional agencies such as American Society for Quality (ASQ).