This course gives you immediate access to the world leading sustainability and corporate social responsibility (CSR) practices. Scandinavian firms dominate the major sustainability and CSR performance indicators including the Dow Jones Sustainability Index (DJSI). In this course we explore the concepts of sustainability and CSR and focus attention on how Scandinavian firms, like Novo Nordisk, have achieved superior sustainability and CSR performances. We consider what lessons can be drawn by managers and firms irrespective of where they may be located in the world. Through this course, participants will: • Gain appreciation of the concepts of sustainability and corporate social responsibility (CSR) and be able to situate these concepts within the broader debates about the role of business in society • Understand the sustainability and CSR approaches by leading Scandinavian companies • Describe how partnerships between companies, NGOs, and government are fundamental to the sustainability and CSR by Scandinavian companies • Be able to describe the characterization of the “Scandinavian management” and the role Scandinavian management plays in sustainability and CSR approaches by Scandinavian firms • Become familiarized with concept of “Scandinavian Cooperative Advantage” and understand how it challenges the dominant view of strategic management.

Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results

In this project, you will create a digital product management plan framework in Trello using Kanban workflow processes. You will learn the basic functionality of Trello and apply the basics of Kanban to manage your workflow. The project will model how to translate the product management life cycle stages and key deliverables into a working plan in Trello. It will demonstrate how to use the Kanban workflow principles to plan and track the status of deliverables. Finally, you will learn how to share the plan with team members to organize and assign work, collaborate, and keep everyone up-to-date. Trello is a popular digital collaboration tool that organizes projects and people. For this project, we will only use the features and functionality included in the free version of Trello. Kanban is a workflow management method that aims to help you visualize your work, maximize efficiency, and improve continuously. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

The purpose of this course is to help individuals and organizations survive when confronted with disruptive technologies that threaten their current way of life. We will look at a general model of survival and use it to analyze companies and industries that have failed or are close to failing. Examples of companies that have not survived include Kodak, a firm over 100 years old, Blockbuster and Borders. It is likely that each of us has done business with all of these firms, and today Kodak and Blockbuster are in bankruptcy and Borders has been liquidated. Disruptions are impacting industries like education; Coursera and others offering these massive open online courses are a challenge for Universities. In addition to firms that have failed, we will look at some that have survived and are doing well. What are their strategies for survival? By highlighting the reasons for the decline of firms and industries, participants can begin to understand how to keep the same thing from happening to them. Through the study of successful organizations, we will try to tease out approaches to disruptions that actually work. Our ultimate objective is to develop a strategy for survival in a world confronting one disruptive technology after another.

Whether you are currently a manager or not, you should now be ready to learn to play a leadership role in a multinational team. Leadership is more than management, and culture greatly affects what is expected of leaders. For instance, some cultures expect their leaders to give directives; others expect them to facilitate so that everyone on the team has a chance for their voice to be heard. No matter which way they lean, you are likely to hear “that’s just the way it’s done” if you try to shake things up. Leadership requires adapting your style to build comfort from team members with different backgrounds than yours while also helping change the narrative for people who don’t want to adapt to your strengths. You need to help others find the levers to pull that work for them to adjust to a cross-cultural environment. As leaders you also need to be constantly learning to prepare for the inevitable changes of the future? By looking into the future, how will different cultures grow, and how will climate change and technology fundamentally alter the line between physical and virtual space. What will all this mean for multinational team leadership in the future?

PART 1: Job Design, Selection Criteria, Sourcing and Attracting Talent The first step in a recruitment strategy for developing a diverse and inclusive workforce commences with the decision that a job or role is needed, either an existing or new position. In this course, you will learn that unconscious bias is often most evident in the language of job descriptions, selection criteria, and job advertisements. The words and phrases used when writing these materials can unintentionally make certain groups of people feel excluded from applying. You will learn to detect limiting language and develop resources that attract a diverse and capable candidate pool. This course will also introduce you to alternative applicant sourcing strategies, including online platforms and communities. This course represents 'Part 1' of the two-part Diversity and Inclusion Recruitment Strategy series offered by the University of Western Australia. It is also one of four that comprise the Recruiting for Diversity and Inclusion Specialization. Complete all four courses to gain an in-depth understanding of this fascinating and important topic.

This one-week course describes the process of analyzing data and how to manage that process. We describe the iterative nature of data analysis and the role of stating a sharp question, exploratory data analysis, inference, formal statistical modeling, interpretation, and communication. In addition, we will describe how to direct analytic activities within a team and to drive the data analysis process towards coherent and useful results. This is a focused course designed to rapidly get you up to speed on the process of data analysis and how it can be managed. Our goal was to make this as convenient as possible for you without sacrificing any essential content. We've left the technical information aside so that you can focus on managing your team and moving it forward. After completing this course you will know how to…. 1. Describe the basic data analysis iteration 2. Identify different types of questions and translate them to specific datasets 3. Describe different types of data pulls 4. Explore datasets to determine if data are appropriate for a given question 5. Direct model building efforts in common data analyses 6. Interpret the results from common data analyses 7. Integrate statistical findings to form coherent data analysis presentations Commitment: 1 week of study, 4-6 hours Course cover image by fdecomite. Creative Commons BY https://flic.kr/p/4HjmvD

This course will help you manage project risk effectively by identifying, analyzing, and communicating inevitable changes to project scope and objectives. You will understand and practice the elements needed to measure and report on project scope, schedule, and cost performance. You will be equipped with the tools to manage change in the least disruptive way possible for your team and other project stakeholders. Upon completing this course, you will be able to: 1. Define components of a communications management plan 2. Understand the importance of communications channels 3. Define the key elements needed to measure and report on project scope, schedule, and cost performance 4. Identify project risk events 5. Prioritize identified risks 6. Develop responses for a high priority risk 7. Identify and analyze changes to project scope 8. Describe causes and effects of project changes 9. Define the purpose of conducting a lessons learned session

By the end of this guided project, you will be fluent in creating Program stakeholders Management artefacts for the Planning Phase for diverse programs. You will utilise a logical diagramming plan in an agile environment to develop the solution. This will enable you to identify and classify the required components for stakeholder planning and management. Furthermore, it will help develop a structural model for learning about the field of Program Management. If you are interested in building up the knowledge leading to this guided project, the following is the link to: [ Developing Programme Management Blueprint with ClickUp] https://www.coursera.org/projects/program-blueprint [Advanced Programme Planning Phases Framework in ClickUp] https://www.coursera.org/projects/program-advanced-planning This Guided Project is essential for individuals wanting to learn about the field, or looking to transition into working in Program Management. This guided project is designed to engage and harness your visionary and exploratory abilities. You will use proven models in an agile environment with ClickUp to engage in a hands-on learning experience.

In this project-centered course, Darden's Ron Wilcox and BCG's Thomas Kohler will walk you through a real-world case, from problem statement to detailed analyses. You'll use all three lenses (cost, customer value, and competition) to recommend an optimal price—and then adjust to market disruptions. Utilizing the concepts, tools and techniques taught in previous Specialization courses—from basic techniques of economics to knowledge of customer segments, willingness to pay, and customer decision making to analysis of market prices, share, and industry dynamics—you will practice setting profit maximizing prices to improve price realization. You'll finish the course with a portfolio-building project that demonstrates your pricing prowess from this Darden School of Business at the University of Virginia and Boston Consulting Group course.