Senior Consultant - AMS SuccessFactors - Employee Central Core/Time Management

Work you’ll do:

You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected

To render 2nd level AMS support by performing in-depth production incident (simple to medium level complexity) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract

To collaborate with Developer to deliver simple to medium complexity enhancements within the agreed timeframe and with quality.

To provide progress and status reports at regular intervals to the Client

To escalate and inform the Service Delivery Manager (SDM) and/or the Team Lead, as early as possible, of any impending slippage in the delivery dates, aging tickets, or any matters likely to impede the service level of the contract

To maintain documentation according to firm standards, best practices, and standard operating procedures

To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.

To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client

You may be assigned as part of project team member to implement the application. In this role, you are expected

To support the project teams in delivery of our solution applications and in development of work products that addresses our clients’ business needs and help achieve their strategic goals.

To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.

You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries

You will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.

You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications

Industries: Management Consulting

Function: Others