Service Delivery Manager - IT Security Division

Roles and responsibilities :

Service Oversight & Coordination:

Manage end-to-end delivery of SOC services, ensuring compliance with SLAs and KPIs.

Act as the primary point of contact for clients/internal stakeholders for SOC-related service issues and updates.

Facilitate communication between SOC analysts, engineers, and external teams.

Performance & Reporting:

Monitor and report on SOC performance metrics.

Lead service review meetings and provide regular reporting to stakeholders.

Identify service improvement opportunities and manage their implementation.

Team Management & Support:

Collaborate with SOC Manager to ensure optimal resource allocation and performance.

Assist in developing training plans and professional development for SOC engineer.

Support shift scheduling and operational planning.

Incident & Escalation Management:

Ensure timely response and resolution of security incidents and escalations.

Support incident lifecycle management, including documentation and post-incident reviews.

Compliance & Governance:

Ensure services comply with security policies, standards, and regulatory requirements.

Participate in audits and support risk assessments.

Customer Engagement:

Industries: Information Technology & Services

Function: Others