This course is designed for professionals interested in learning the principles of Lean Sigma, the DMAIC process and DFSS. This course is number 2 of 8 in this specialization dealing with topics in Team Management Professionals with some completed coursework in statistics and a desire to drive continuous improvement within their organizations would find this course and the others in this specialization appealing. Method of assessment consists of several formative and summative quizzes and a multi-part peer reviewed project completion regiment.

SARS-CoV-2, the virus that causes COVID-19, poses a high risk for senior housing communities and the people who live and work there. The COVID-19 response has largely focused on nursing homes, leaving independent living communities serving older adults in the United States with fragmented guidance on how to respond to COVID-19 challenges. This course provides comprehensive instruction and resources for property owners and managers, senior housing staff, service coordinators and providers, community housing leaders, and other senior housing stakeholders to build upon their emergency preparedness and response strategies related to COVID-19. The course lectures, interviews, and assignments are largely geared toward federally-subsidized, multifamily senior housing providers, but the material is relevant for all senior housing providers. Learners will hear from experts about best practices to prevent COVID-19 outbreaks and promote well-being. Topics discussed include unique challenges for senior housing communities, development of emergency preparedness plans, outbreak prevention, and coronavirus-adapted housing operations. The course also covers strategies for communicating with stakeholders, promoting pandemic-safe behavior on site, and leveraging health departments and other agency resources, including a collection of resources for COVID-19 vaccination guidance. Learners are encouraged to concurrently develop and enhance their own community’s policies, procedures, and practices. This course was developed in partnership with the Baltimore City Health Department.

With advances in technology and cloud computing, there are now numerous data sources available to guide decision-making and drive organizational success. Harvesting the right kind of data requires that HR teams possess strong analytical skills; high-performing HR teams know that their function is to leverage data as a “decision science” by identifying metrics and data sources that deliver organizational insights. In order to do so, HR must ensure that metrics and measures are used effectively to achieve strategic goals. This course focuses on identifying effective data sources, developing meaningful metrics, designing long-term measures, and applying results in support of organizational strategy and tactics.

HI-FIVE (Health Informatics For Innovation, Value & Enrichment) Training is an approximately 10-hour online course designed by Columbia University in 2016, with sponsorship from the Office of the National Coordinator for Health Information Technology (ONC). The training is role-based and uses case scenarios. No additional hardware or software are required for this course. Our nation’s healthcare system is changing at a rapid pace. Transformative health care delivery programs depend heavily on health information technology to improve and coordinate care, maintain patient registries, support patient engagement, develop and sustain data infrastructure necessary for multi-payer value-based payment, and enable analytical capacities to inform decision making and streamline reporting. The accelerated pace of change from new and expanding technology will continue to be a challenge for preparing a skilled workforce so taking this training will help you to stay current in the dynamic landscape of health care. This course is one of three related courses in the HI-FIVE training program, which has topics on population health, care coordination and interoperability, value-based care, healthcare data analytics, and patient-centered care. Each of the three courses is designed from a different perspective based on various healthcare roles. This second course is from a social or peer perspective, geared towards care coordinators, care/case managers, social workers, community health workers, patient navigators, peer coaches, behavioral health support, and other similar roles. However, we encourage anyone working in healthcare, health IT, public health, and population health to participate in any of the three trainings.

By the end of this guided project, you will be fluent in creating Programme framework for the Planning Phases for diverse programmes. You will utilise a logical diagramming plan in an agile environment to develop the solution. This will enable you to identify and classify the required process for programmes and the functionality of domains involved in such complex undertaking. Furthermore, it will help develop a structural model for learning about the field of Programme Management. If you are interested in building up the knowledge leading to this guided project, the following is the link to: [ Developing Programme Management Blueprint with ClickUp] https://www.coursera.org/projects/program-blueprint This Guided Project is essential for individuals wanting to learn about the field, or looking to transition into working in Programme Management. This guided project is designed to engage and harness your visionary and exploratory abilities. You will use proven models in an agile environment with ClickUp to engage in a hands-on learning experience.

Organisations have changed and now, more than ever, personnel management is crucial to organisational success. In this course you’ll explore a range of concepts, theories and methodologies that will help you navigate and optimise your work environment. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will be exposed to the latest best-practice leadership strategies to enable your employees to achieve more at work. You’ll examine case studies on advanced leadership strategies and be challenged to consider how these might apply to your own workplace. And you’ll discover that your ability to manage and lead people in a flatter, more team-driven context is now the key to organisational success. As the world continues to undergo dynamic change, this course will prepare you to be the one to lead your team and your organisation into the dynamic work environments of tomorrow.

Why do smart people sometimes think they are right when they are very, very wrong? Our brains are designed to make quick decisions, and sometimes we miss out on what’s really going on. Knowing this, Professor Sydney Finkelstein walks you through the neuroscience behind decision-making, and teaches you to make conscious decisions that are right for you at work and in life. By teaching you to reflect and move forward even better than before, Professor Finkelstein will help you to be the best you possibly can at whatever you do.

The cloud is taking business by storm. In fact, due to the extraordinary growth of the cloud, it has been described as a tornado, not a fluffy white floating object! Commercial research analysts consider cloud as one of the most significant trends with a potential to change the whole global IT industry. Governments, including those in the US, Britain, and Australia, have cloud-first policies now in place which mandate cloud over non-cloud services in ICT procurement. But CIOs and other senior executives, while it's on the majority of their agendas, aren't sure what it really means for their organisations - how to leverage the benefits, control the commercials, manage the business risk, and adapt their organisations. While it is important to set requirements, negotiate commercials (terms, service level agreements, and pricing), and sign the contract - it is also critical that we develop a clear plan for ‘Moving to the Cloud’ which realigns our business architecture, organization and most importantly our people. This course provides the answers that management must know to be successful and realise the benefits: • Where should I go cloud? • What are the commercials? • Where is my leverage? • How do I realign my business practices and architecture? • How do I gear up my people and structure my organisation? View the MOOC promotional video here: http://tinyurl.com/hvtz2ph

Best practices in Planning DE&I Interventions presents a “how-to,” step-by-step approach to planning around and executing diversity initiatives. From recruitment, retention, and training, this module addresses issues such as what do you do when your organization is not ready for DE&I, to how to turn principle concepts of DE&I into practical application and desired deliverables. By the end of this course, you will be able to: 1. Understand the challenges of DE&I strategic planning and how to create and how to create a process that will help you achieve your DE&I goals. 2. Explore strategies to better recruit underrepresented talent by implementing a DE&I recruitment process that is intentional and legally compliant. 3. Examine your DE&I retention programming to learn of new efforts that will retain employees. 4. Identify the common struggles with implementing DE&I training and what you can do to support a successful training initiative.

In the fourth part of the Sales Operations/Management Specialization, students will explore the purpose and methods for forecasting and budgeting in a management role. Next, we will learn how to develop territories and evaluate sales performance. Finally, we will explore the legal and ethical issues facing sales managers.