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Support And Operations Courses - Page 6

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Cisco: SD-WAN Cloud Hub with Google Cloud
This is a self-paced lab that takes place in the Google Cloud console. In this hands-on lab, you will learn how to leverage Google Service Directory and Cisco SD-WAN to optimize the performance of a video streaming application.
Create a Virtual Private Cloud (VPC) Using AWS
By the end of this project, you will have successfully created a virtual private cloud using Amazon Web Services and launched a virtual machine instance in that cloud. A virtual private cloud is a secure, isolated private cloud hosted within a public cloud. Virtual private clouds allow users to establish a higher level of security and privacy within the cloud structure while taking advantage of the scalability offered by cloud providers. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Integrated development environments in Linux
In this project, you will install and explore five free Integrated Development Environments or IDEs on a Linux System. Linux is a popular operating system that is based on the Unix operating system. It is a popular Operating System for running efficient Application Servers, but also has a great Desktop available for running Integrated Development Environments for Application development. IDE’s offer the developer a single place to write, edit, debug, and launch programs in various languages. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll also demonstrate your understanding of escalation, levels of support, ticketing systems, and other support tools and systems. And along the way, you’ll show what you’ve learned about the essential communication and customer service skills for effective technical support. By the end of the course, you will better understand how to use your technical support skills in everyday professional settings. You’ll also be prepared to take the CompTIA ITF+ exam for certification.
Visualizing Billing Data with Google Data Studio
This is a self-paced lab that takes place in the Google Cloud console. In this lab, you will harness the power of Data Studio, where you will learn how to build billing graphs and charts so you can slice and dice your GCP bill the way you want.
Kubernetes Engine: Qwik Start
This is a self-paced lab that takes place in the Google Cloud console. Google Kubernetes Engine provides a managed environment for deploying, managing, and scaling your containerized applications using Google infrastructure. This hands-on lab shows you how deploy a containerized application with Kubernetes Engine.
Bash Scripting and System Configuration
Code and run your first Bash script in minutes without installing anything! This course is designed for learners with no scripting experience. Learners will gain hands-on practice on an Ubuntu system that can be easily transferred to other Unix-based operating systems. The modules in this course cover scripting basics (e.g. control structures), advanced scripting (e.g. regular expressions), git version control, and system configuration (e.g. installing and updating). To allow for a truly hands-on, self-paced learning experience, this course is video-free. Assignments contain short explanations with images and runnable script examples with suggested edits to explore script examples further, building a deeper understanding by doing. You'll benefit from instant feedback from a variety of assessment items along the way, gently progressing from quick understanding checks (multiple choice, fill in the blank, and un-scrambling code blocks) to small, approachable exercises that take minutes instead of hours.
Kubernetes: Basic Architecture and First Deployment
This course is designed for the absolute beginner to Kubernetes who is asking the question: What is going on with all this Kubernetes stuff?! We take a theory and practical approach to try to demystify the core concepts of Kubernetes to enable you, the user, to be confident going forward and using Kubernetes yourself. We will acheive this by focussing on the following learning objectives: 1. Understanding core fundamental concepts of Kubernetes 2. Write an actual Kubernetes Deployment 3. Create a cluster and service to expose the cluster to outside connections By the end of this course, you will know what Kubernetes is all about. You will know its use case as well as the basic architecture behind a Kubernetes cluster at a high level. You will be confident to start using commands against clusters.
Analyzing Billing Data with BigQuery
This is a self-paced lab that takes place in the Google Cloud console. In this lab you will create datasets and tables, import data from billing reports, and conduct a variety of queries on the data using BigQuery.
NIST CSF
This course will help you to build a basic understanding of NIST cybersecurity fundamentals. You will learn about the RMF process and managing risk by identifying, assessing and responding to risk. Additionally, you will learn how to use the framework to assess an organization's cybersecurity risk and the steps to implement or improve a cybersecurity program. The Cybersecurity Framework skill path introduces the framework for improving infrastructure cybersecurity.