Customer Service Representative

A Customer Service Representative is responsible for providing excellent service to customers, addressing their inquiries, concerns, and issues. Here's an overview:

Key Responsibilities

1. Respond to customer inquiries via phone, email, chat, or social media.

2. Resolve customer complaints and issues in a timely and professional manner.

3. Provide product or service information, pricing, and availability.

4. Process orders, returns, and exchanges.

5. Document customer interactions and feedback.

Required Skills

1. Excellent communication and interpersonal skills.

2. Strong problem-solving and conflict resolution skills.

3. Ability to work in a fast-paced environment.

4. Patience and empathy when dealing with customer issues.

5. Basic computer skills and familiarity with customer service software.

Industries:Consumer Services, Human Resources

Function: Human Resources