Principal Officer, Infrastructure

Job Specifications

Duties and responsibilities at this level will entail:

Contribute to the development and implementation of the IT infrastructure strategy, plans and policies as a member of the IT team.

Design and implement short- and long-term plans to ensure IT infrastructure meets existing and future capacity and capability requirements.

Develop, implement, manage and maintain the IT infrastructure, including server and network configuration, security, accessibility, connectivity, and backup.

Provide guidance on the acquisition of computer equipment and consumables.

Maintain a Hardware Asset Register detailing ICT equipment used by the Group, and identify, analyze and manage associated information risks.

Develop procedures and associated implementation, testing and training plans for infrastructure administration, security and data management.

Ensure that the ICT Service Desk operates efficiently and effectively, providing technical support when necessary.

Ensure that business continuity measures are implemented and kept up to date, including disaster recovery plans for critical systems and telephony.

Ensure that the ICT service desk team’s knowledge is kept up to date.

Promote cyber security awareness among computer users.

Prepare business cases and project documents for ICT infrastructure projects.

Identify and take actions to manage IT-related risks.

Maintain effective relationships with suppliers to secure best value for ICT goods and services, and to encourage innovative ideas to be adopted.

Use data to identify trends and common issues, and take appropriate actions to prevent or reduce the impact of issues.

Carry out other appropriate duties as required by the supervisor.

Person Specifications

For appointment to this grade, an officer must have:

Served for a minimum period of eight (8) years, three (3) of which should have been in a supervisory role.

Bachelor’s degree in any of the following disciplines: Computer Science, Information Technology, Information Security, Information Communication Technology, Business Information Technology or equivalent qualification from a recognized institution.

Master’s degree in any of the following disciplines: Computer Science, Information Technology, Business Information Technology or equivalent qualification from a recognized institution.

Professional certificates in any of the following areas:

Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional (MCITP)

Certified Network Associate/Network+ (CCNA/N+CISCO)

Certified Information Systems Auditor (CISA)

Certified Information Systems Manager (CISM)

Huawei Certifications (HCIP, HCIA)

Web application certificates (Android, IOS, 2G, 3G, LTE, USSD)

Certificate in Cloud technologies (e.g. AWS and Azure)

Java, Python, PHP, JavaScript, CSS, Apache, Nginx, IIS

Certificate in Information Systems Security (e.g. Ethical Hacking, Penetration Testing, Vulnerability Assessments, ICT Audits, Pre-and-Post Implementation System Reviews)

Certificate in Management Course lasting not less than four (4) weeks from a recognized institution.

Membership with a relevant professional body in good standing.

Demonstrated merit and ability as reflected in work performance and results.

Key Competencies and Skills

Communication skills

Team work

Interpersonal skills

Analytical skills

Time management skills

Organizational skills

Management skills

Negotiation skills

Decision making skills

Problem solving skills

Industries:Human Resources

Function: Web Development