Customer/Marketing Representative

Job Summary

The Customer/Marketing Representative is responsible for promoting and selling tech gadgets, as well as providing exceptional customer service. This role involves understanding customer needs, offering suitable product recommendations, and maintaining a high level of product knowledge. The Customer/Marketing Representative will engage with customers in-store, online, and via phone, ensuring a seamless and positive shopping experience. The ideal candidate will have a passion for technology, strong communication skills, and a results-driven approach to sales.

Job Description

Responsibilities:

Sales and Promotion:

Actively promote and sell tech gadgets to customers.

Understand and meet targets and goals.

Stay updated on the latest technology trends and product features.

Customer Service:

Greet and assist customers, understanding their needs and preferences.

Provide detailed product information and demonstrations.

Handle customer inquiries, concerns, and complaints professionally and promptly.

Product Knowledge:

Maintain a deep understanding of all products and their features.

Participate in ongoing training to stay informed about new products and services.

Inventory Management:

Assist in managing inventory levels, ensuring products are well-stocked and displayed.

Conduct regular stock checks and report any discrepancies.

Sales Transactions:

Process sales transactions accurately and efficiently using POS systems.

Handle cash, credit, and debit transactions, ensuring proper procedures are followed.

Customer Follow-Up:

Follow up with customers post-purchase to ensure satisfaction and address any issues.

Build and maintain strong customer relationships to encourage repeat business.

Store Presentation:

Ensure the sales floor is clean, organized, and visually appealing.

Set up displays and promotional materials to attract customer interest.

Requirements:

High school diploma or equivalent; additional education or certifications in sales or technology is a plus.

Proven experience in a sales role, preferably in the technology or electronics industry.

Strong understanding of tech gadgets and their functionalities.

Skills:

Excellent communication and interpersonal skills.

Strong sales and negotiation skills.

Ability to work independently and as part of a team.

Proficiency in using POS systems and basic computer applications.

Attributes:

Customer-focused with a friendly and approachable demeanour.

Results-oriented with a proactive approach to achieving sales targets.

Ability to handle multiple tasks in a fast-paced environment.

Compensation and Benefits:

Competitive monthly salary with performance-based bonuses.

Opportunities for promotion and career advancement.

Work-life balance support through flexible scheduling (where applicable).

Access to personal development programs and professional training.

Certification opportunities for eligible and high-performing employees.

A dynamic and supportive work environment where your growth is valued.

Industries:Computer Hardware, Computer Networking, Information Services, Information Technology & Services