Booking Staff

Job Description/Requirements

Responsibilities:

Respond to booking inquiries via WhatsApp, phone calls, and texts.

Follow up with clients daily, minimum 50 chats/calls per day required.

Convert leads to confirmed bookings.

Maintain proper CRM documentation of all communications and bookings.

Handle shift duties including evening and weekend coverage.

Call clients a day before check-in to reconfirm and offer additional services (e.g., car hire, private chef, cruise).

Stay in contact throughout their stay and reconfirm plans 1–2 days before check-out.

Suggest upgrades and follow-up for repeat bookings.

Maintain apartment booking experience logs for future reference.

Requirements:

Minimum of OND or higher.

Excellent communication skills (spoken and written).

Sales and persuasive skills – ability to win clients and agents.

Smartphone proficiency (WhatsApp Business, calls, CRM tools).

Fast learner, reliable, and detail-oriented.

Must be able to work on-site in Gbagada.

Must be willing to work on shift and at least 2 Sundays per month.

Strong follow-up and client relationship-building skills (e.g., remembering birthdays, social preferences).

Why Join Olamax Suites?

NGN 80,000 starting salary– reviewed for increment after 3 months.

Dynamic and youthful team.

Structured work hours with a shift system.

Career growth in hospitality and booking management.

Opportunity to be part of a brand that values excellence, creativity, and client experience.

Location: Gbagada, Lagos

Work Mode: Onsite, Shift based

Industries:Hospitality

Function: Admin and Back office