Specialist. Products Assurance

Job Summary

Responsible for ensuring the integrity of various revenue streams with primary focus on strengthening and/or building revenue assurance processes controls which includes but not limited to:

Responsible for Pre & Post-launch validation of products and services.

Providing expert opinion on revenue impact of Network processes and activities including new node implementations, integrations, operation change management and downtime

Maximizing revenue by reducing leakages and identifying revenue opportunities in relevant processes

Review and recommend changes on all revenue related policies, processes, procedures, and business rules to minimize revenue leakage

Assess revenue impact of new products, network element and billing system changes.

Principal Functions

Tactical

Development of revenue assurance best practices for the company.

Creation of revenue assurance KPI on the revenue assurance / fraud management tool (SUBEX).

Perform root cause analysis of issues on Post-paid billing, Interconnect & Roaming; follow through to resolution and communicate to appropriate parties.

Monitoring of system owners to ensure proper set up of system in order to minimize leakages.

Establish and maintain relationships with key internal and external stakeholders.

Operational

Ensure data integrity in all revenue impacting systems across 9Mobile.

Build controls into revenue impacting projects within 9Mobile.

To validate and ensure that the appropriate reward is offered to qualified subscribers. This will enable the identification of duplicate and unauthorized rewards.

To ensure proper documentation and maintenance of end-to-end revenue impacting systems and processes in narratives and flowcharts.

Actively seek revenue leakage within9Mobile and work with involved parties to block leakage and ensure future revenues are assured

Carry out analysis of all referrals received from different sources of intelligence. This includes internal staff and external subscribers via call and the internet respectively.

Assuring timely and correct transport of all event detail records (EDRs) from points of generation (switches) to points of mediation and billing/rating.

Industries:Telecommunications

Function: Others