SME Field Recovery Team Lead, Lagos

About the job

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily in Nigeria and has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, including current accounts, savings accounts, debit cards, and state-of-the-art point-of-sale (POS) solutions designed to meet the needs of both merchants and agents.

FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company's mission of reshaping financial services for underserved communities.

To gain deeper insights into FairMoney's pivotal role in reshaping Africa's financial landscape, we invite you to watch an informative video.

We are seeking a competent Team Lead for the SME team to support the team in achieving its target of contacting clients and collecting outstanding payments. You will strike a balance between maintaining trustworthy relationships and ensuring timely payments. You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.

Responsibilities

Training and coaching of tele and field collections specialists

Driving the performance of the Collections team

Monitor accounts to identify outstanding debts

Investigate historical data for each debt or bill

Handle escalations from customers and collections specialists

Find and contact clients to ask about their overdue payments

Take actions to encourage timely debt payments

Process payments and refunds

Resolve billing and customer credit issues

Update account status records and collection efforts

Report on collection activity and accounts receivable status

Monitor field recovery activities

Ensure productivity from the collections specialists

Requirements

A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead

Knowledge of billing procedures and collection techniques (e.g., skip tracing and field recovery)

Familiarity with laws related to debt collection (e.g., FDCPA)

Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL) is a huge advantage

Comfortable working with targets

Patience and the ability to manage stress

Hands-on experience in managing teams

Excellent communication skills (written and oral)

Highly skilled in negotiation

Problem-solving skills

Data analysis skills

Highly intellectual (at least a 2:2 or its equivalent)

Benefits

Private Health Insurance

Pension Plan

Training & Development

Performance Bonus

Recruitment Process

A screening call with the Senior Recruiter :30 minutes

Technical interview with the Hiring Manager :30 minutes

Industries:Financial Services

Function: Admin and Back office