Customer Executive

Job Summary:

We are looking for enthusiastic and goal-oriented Tele calling Executives to join our dynamic team in Pondicherry. The ideal candidate will have excellent communication skills, a passion for customer interaction, and a keen interest in telesales. This role offers a fantastic opportunity for growth, learning, and financial rewards through a performance-based incentive structure.

Key Responsibilities:

1.Customer Interaction:

o Make outbound calls to potential or existing customers to inform them about products/services.

o Answer inbound calls and address customer queries or concerns.

2.Lead Generation:

o Identify and generate leads by understanding customer requirements.

o Maintain and update lead databases with accurate and timely information.

3.Follow-ups:

o Conduct follow-ups on leads and inquiries to convert them into customers.

o Ensure timely communication with customers to build rapport.

4.Sales Support:

o Assist the sales team by scheduling appointments or consultations with potential clients.

o Upsell or cross-sell relevant products/services to customers.

5.Record Management:

o Keep detailed records of customer interactions, feedback, and call outcomes.

o Maintain call logs and reports for analysis and review.

6.Customer Relationship Management:

o Build and maintain positive relationships with customers to ensure customer satisfaction.

o Handle complaints or escalate issues to the appropriate department.

7.Target Achievement:

o Meet daily, weekly, or monthly call and sales targets as set by the organization.

Skills and Qualifications:

• Strong communication skills (verbal and written) in local and/or required languages.

• Good interpersonal and negotiation skills.

• Ability to handle rejection and remain motivated.

• Basic computer knowledge (MS Office, CRM software).

• Prior experience in tele calling, customer service, or sales.

Required Skills & Qualifications:

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MBA Graduate in any stream.

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Excellent verbal communication in Tamil and/or English (knowledge of additional languages is a plus).

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Strong interpersonal and persuasive skills.

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Quick learner with a proactive and positive attitude.

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Previous experience in tele calling or telesales is an added advantage (freshers may also apply).

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Ability to handle pressure and meet targets.

Industries:Marketing & Advertising, Telecommunications, Sales

Function: Sales