Customer Service/Support - Technician

Nityo infotech Services Philippines is currently looking for 26 HEADCOUNTS of:

Customer Service/Support - Technician I – Monitoring Service (HVACR)

Location: SM Cyberwest, Quezon City

Setup: Hybrid - 3x onsite per week - Equipment Provided

Schedule: Shifting Quarterly (Weekends off not guaranteed)

Salary: ₱24,000 + Competitive Benefits

Qualifications:

Must have good communication skills

Fresh graduates and Associates graduates welcome

At least 1 month experience in Customer Service

Responsibilities:

Diagnose HVACR/refrigeration alarms based on SLA

Contact customers via phone/email with accurate documentation

Analyze alarm history and graphs for sound decision-making

Update and confirm completed work orders

Handle inbound/transferred calls as needed

Process: Must be open for 1 online interview and 1 face to face interview

Industries:Information Technology & Services

Function: Others