TRAVEL ACCOUNT with GDS exp | Customer Service Representative | EXL MOA

Roles and Responsibilities

● As a Travel Counselor, you will answer call and inquiries of customers in accordance with standard policies and procedure

● Making changes to existing reservations (ticket reissuance & cancellations)

● Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations

● Utilization of Sabre/Apollo GDS systems & other assigned tools required when completing PNR changes

● Making outbound calls to vendors and customers as required

● Creating new PNRs for fresh bookings

Job Qualifications

● This position requires a minimum of 1 to 2 years recent travel services experience (Corporate Preferred)

● GDS experience required – Sabre/Apollo is preferred

● Extensive US domestic knowledge of travel industry, business travel destination and geography

● Internet/Website knowledge, call center experience and the ability to provide superior Client service

● Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients

What we offer:

· Competitive Compensation Package with Retention Program Incentives, Performance Incentives

· In-house training

· Medical coverage after 90 days + up to 3 dependents upon regularization.

· Dental coverage

· Personal development programs

· Enjoy In-house Gym and Recreation Areas

· Meal and other allowances

Industries:Outsourcing/Offshoring

Function: Others