Team Lead, Credit and Collections

Job Summary

Drive the company’s credit and collections strategy by ensuring timely credit risk assessment, enforcing credit policies, optimizing collections efficiency, and minimizing bad debts. The role ensures financial stability by balancing revenue growth with risk management, fostering strong customer relationships, and maintaining compliance with financial regulations. The Team Lead acts as a key link between sales, finance, and risk teams to ensure creditworthiness, prompt collections, and dispute resolution, while also implementing process improvements to enhance operational efficiency

Job Details

Credit Risk Management & Policy Compliance

Assess credit applications and ensure compliance with company policies.

Evaluate customer creditworthiness using financial statements, payment history, and industry benchmarks.

Define and enforce credit limits and payment terms.

Enforce compliance with requisite documentation and approval processes for credit extensions.

Metrics: Credit approval turnaround time (≤48 hours), bad debt reduction (≥20%), compliance rate (≥98%), credit limit adherence (≥98%), credit application turnaround time (≤48 hours).

Collections & Receivables Optimization

Develop and implement proactive collections strategies to reduce overdue invoices.

Monitor accounts receivable aging reports and take action on delinquent accounts.

Work with customers to resolve account reconciliation disputes and negotiate payment plans.

Maintain strong collaboration with the sales and finance teams to ensure alignment on credit terms.

Metrics: DSO improvement (≥15%), overdue invoice collection rate (≥95%), customer dispute resolution time (≤5 days), Reduction in overdue invoices (≥25%), dispute resolution time (≤5 days).

Customer Relationship Management & Dispute Resolution

Engage directly with key customers to maintain strong relationships and improve payment behavior.

Address and resolve payment disputes efficiently.

Communicate credit terms and collection policies effectively to customers and internal stakeholders.

Metrics: Customer satisfaction with credit processes (≥90%), reduction in recurring disputes (≥20%), resolution time for disputes (≤5 days).

Reporting, Compliance & Financial Controls

Prepare detailed credit and collection reports for senior management.

Drive compliance with financial regulations, internal audit policies, and credit control best practices.

Liaise with external auditors, legal teams, and regulatory bodies regarding credit policies and overdue debt management.

Metrics: Report accuracy (≥98%), compliance audit pass rate (≥95%), risk mitigation measures implemented (≥2 per year), Report submission timeliness (≥95%), reconciliation accuracy (≥98%), real-time AR alignment with GL (≥98%).

Industries:Information Technology & Services

Function: Others