Specialist IT Infrastructure Operations

Roles and Responsibility

Operational

Ensure that availability targets for infrastructure platforms are aligned with overall service targets

Contribute relevant IT performance metrics for management reports, by the specified deadlines, covering key aspects of service, projects, and people

Provide out of hours support and guidance to the infrastructure platform support team as needed

Identify new processes or modify existing processes to improve efficiencies in the support and management of the infrastructure platform stack

Follow company standards, including security baselines and industry best practice approaches to delivering all IaaS & PaaS services

Continuously evaluates the design, functionality and performance of supported business applications and makes thoughtful and significant recommendations for Infrastructure improvements/retirements

Ensure transition and support documentation is fit for purpose, to a high standard and kept up to date

Carry out other activities as instructed by the Manager, Infrastructure Operations.

Education

First degree or equivalent in Computer Science/IT, Engineering or a related or relevant discipline

Experience

Five (5) + years of combined Telecom/IT/applications management experience in high-impact role(s) with clear progression in levels of responsibilities

Demonstrable experience managing a complex stack of multi-vendor Infrastructure platforms at the desired scale, preferably in a Telco environment

Excellent knowledge in compute, Virtualization, Private Cloud, Public Cloud and understanding of core operating system constructs such as memory, processor, and I/O - disk and network)

Expert in Information Lifecycle Management (Backup & Archiving)

Proven professional experience and understanding of Storage, Network, Database, Security and Software Defined Technologies

Sound knowledge of internal business processes, leading/emerging technologies, and developments within the mobile telecommunications industry and related ecosystems

Self-starter, with good people management / exceptional interpersonal and organizational skills; Strong can-do attitude and aptitude to drive innovation

Experience in working through complex issues and providing alternative solutions

Ability to lead, influence and gain the confidence and respect of senior executives and functional leadership

Industries:Telecommunications

Function: Web Development