Sales Support Agent

Job Description:

We are seeking a capable and efficient Sales Support Agent to join our growing team. The ideal candidate will be responsible for managing the customer journey, ensuring professional and prompt responses to customer inquiries, and collaborating with internal teams to deliver a seamless customer experience.

Key Responsibilities:

Respond to customer messages across all platforms promptly and professionally

Track and manage customer journey from inquiry to purchase, exchange, or refund

Resolve customer issues with confidence and empathy

Maintain under-5-minute response time in line with SLA

Recommend suitable products and upsell to boost daily sales

Collaborate with fulfillment and delivery teams for smooth order processing

Maintain accurate records of all customer interactions and resolutions

Requirements:

A university degree

Prior experience in a customer-facing role is an added advantage

Strong written communication skills

Ability to handle multiple conversations efficiently

Highly organized and detail-oriented

Strong memory and attentiveness to customer preferences

Industries:Information Technology & Services

Function: Others