National Service/After Sales Manage (Expat)

Overview:

We are seeking an experienced National Service Manager for an expatriate role based in Lagos, Nigeria. The successful candidate will be responsible for overseeing all aftersales service operations in the white goods sector, including warranty claim management, customer complaint resolution, and the repair or replacement of defective products. This role is critical to maintaining high standards of customer satisfaction across the country.

Description:

Develop and implement effective aftermarket service strategies

Oversee the processing of warranty claims and customer complaints

Design and monitor frameworks for the repair or replacement of defective products

Develop and enhance standard operating procedures for the Service Team

Ensure accurate and up-to-date records of all after-sales services

Train, lead, and monitor the performance of the customer service team

Coordinate with vendors and suppliers for parts sourcing and service support

Ensure compliance with relevant regulations and internal quality standards

Build and maintain strong customer relationships to boost brand loyalty

Track, analyze, and report on key performance metrics related to aftersales service

Candidate Specifications:

8-10 years experience in aftersales service management or a similar role

White goods industry experience preferred but not mandatory

Strong background in team leadership and customer service management

Excellent organizational, communication, and interpersonal skills

Capable of handling high-volume operations and multitasking

Prior experience working in Nigeria or similar markets is highly desirable

Open to candidates with a willingness to relocate to Lagos

Industries:Human Resources

Function: Sales