Front Office Assistant-Nairobi

Core Duties and Responsibilities

Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism.

Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.

Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.

Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.

Handle scheduling for the conference room, and appointments, and manage staff calendars as required.

Assist with various administrative tasks.

Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.

Ensure prompt attention to visitors and directing them to the appropriate personnel or department.

Maintain a clean, positive, and welcoming office environment.

Manage office inventory such as stationery, equipment, and furniture, including timely requisition.

Assist in managing daily transport bookings in consultation with office drivers.

Any other duties assigned from time to time.

Job Specifications and Qualifications

Diploma in Business Administration, Communication, Front Office or related area.

At least 3 years relevant work experience.

Proficiency in MS Office Suite

Key Competencies

Good communication skills (written and verbal).

Problem-solving

Strong Phone Etiquette skills

Strong customer service and communication skills

Ability to multitask and prioritize tasks in a fast-paced environment

Attention to detail and organizational skills

Have a professional appearance and demeanor

Strong interpersonal skills and customer service orientation

Industries:Management Consulting

Function: Others