Fraud Operations Agent

Responsibilities:

Investigating potentially fraudulent applications

Utilizing CMS and AFIT for investigations, while documenting findings

Scrutinizing administrative reviews involving subjective judgments based on company policies and guidelines

Addressing performance flags for field agents and resolving related issues

Providing incriminating evidence for agent deactivation advocacy

Planning and conducting retraining for field agents with minor data quality issues

Completing additional tasks assigned by supervisors as needed

Requirements:

Diploma or Bachelor's Degree in a relevant field, with a preference for Criminology or Forensic Investigations.

Proficiency in compiling detailed reports.

Fluent in both written and spoken English and Kiswahili.

Self-motivated and capable of working remotely under pressure with minimal supervision.

Strong computer skills and a deep familiarity with Windows or Ubuntu operating systems.

Extensive knowledge of Excel and spreadsheet software.

Access to a stable internet connection.

Must possess a Police Clearance Certificate, indicating no previous criminal records.

Demonstrates high integrity and excellent customer service skills.

Industries:Financial Services

Function: Others