Data Verification Agents

Responsibilities:

Transcribing the correct data as submitted by Field Agents

Keeping abreast of Data verification updates and attending meetings, refresher training as required.

Keeping Verification skills sharp by consistently hitting the approval KPIs.

Ability to offer first-level resolutions in answering the questions to verifications to ensure that data submitted is well aligned and minimize escalations.

Verify with high accuracy (100%), data received from the Field Agents.

Communicating with the supervisor when there are issues and giving frequent feedback on the verification process.

Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up with the Supervisor.

Accurately document all agent interaction information according to standard operating procedures as the Company shall detail to you from time to time.

Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures.

Preparing detailed reports highlighting issues affecting the data verification process, suggesting solutions and improvements to enhance our processes.

Performing any other duties that might be assigned to you by the Supervisor.

Requirements:

Be a holder of Undergraduate degree or a diploma certificate from an accredited organization (Any field in Agriculture is an added advantage)

Have vast computer skills and a great familiarity with Windows or Ubuntu OS.

Access to stable internet

No previous criminal records ( Police Clearance Certificate)

High integrity and good customer service.

Speed, accuracy, data quality and attention to detail

Industries:Financial Services

Function: Others