Customer Success Internship

As a Customer Success Intern, you will work closely with the Customer Success team to ensure our clients receive timely support, accurate information, and a smooth journey using our services. You’ll assist with day-to-day administrative tasks, data entry, customer communications, and follow-ups, helping to drive customer satisfaction and retention.

KEY DUTIES AND RESPONSIBILITIES

Accurately enter, update, and maintain customer information in internal systems and databases.

Handle confidential customer information with discretion and integrity.

Support the Customer Success team by preparing and cleaning customer reports and logs and generating performance and support metrics for internal use.

Review and verify data for errors or inconsistencies and liaise with relevant teams for clarification and participate in routine audits to ensure data integrity and completeness

Assist in maintaining up-to-date records of client details and account changes.

Organize and archive digital files related to customer activities.

Help monitor customer feedback and flag common issues or trends to the team.

Provide general administrative support to the Customer Success team as needed.

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES

Higher Diploma and above.

Previous experience in data entry, administrative support, or customer service is an added advantage but not mandatory.

Familiarity with customer relationship management (CRM) tools such as Jira and Freshdesk (optional but desirable).

Basic understanding of customer service principles is a plus.

Attention to detail with the ability to enter data accurately and with minimal errors.

Typing speed and accuracy with proficiency in fast, accurate typing (ideally 40+ WPM).

Strong organization and analytical skills to manage large volumes of data and identify inconsistencies.

Time management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

Proficiency in Microsoft Office, especially Excel and Google Sheets for data entry and formatting.

Effective communication skills for interacting with internal teams to clarify data.

Commitment to confidentiality when handling sensitive or customer-specific information.

A problem-solving mindset with the ability to identify and escalate issues in data or processes.

A team player who is willing to collaborate and support the broader Customer Success team.

Industries:Hospital & Health Care

Function: Telemarketing and Telecalling