Customer Relations Officer

Job Description

Engaging with customers to address enquiries and resolve complaints.

Developing and implementing policies and procedures that improve customer service experience.

Liaising with other departments to streamline operations relating to customer service.

Collecting and analysing feedback to understand customer needs and help improve a company's products or services.

Working with management to develop strategies aimed at improving customer satisfaction and retention.

Maintaining accurate records of customer interactions and processing customer accounts.

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

Greet and welcome all guest

Answer questions and address complaints

Answer all incoming calls and redirect them or keep messages.

Industries:Media Production

Function: Others