Community Operations Manager (Vaal)

Full job description

Vacancy: Community Operations Manager

Region: (Various)

Direct Report: Branch Manager

Indirect Report: Regional Operations Manager

Overall Purpose of the Job: The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:

Minimum Requirements

Senior Certificate or equivalent

Post matric qualification in General Management advantageous

3 years’ minimum experience, at Mid-Management level.

Grade B PSIRA Certificate (Including Reaction)

Valid driver’s license (minimum 2 years.

Firearm competency (Handgun business purposes)

Grade B Security Certificate – (existing or to be obtained on appointment)

Duties & Responsibilities

Pro-active Strategy

Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).

Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.

Understanding of the competitive landscape as it relates to the pro-active model.

Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.

Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.

Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.

Industries:Financial Services

Function: Others