Client Relationship Manager - 4 years

Company Description

Programming.com empowers global enterprises to scale with next-gen digital solutions that drive agility, efficiency, and impact. With over 22 years of excellence and a team of 2200+ tech experts, we have delivered 1000+ successful projects across diverse industries including Healthcare, Automotive, Finance, Retail, and E-learning. Our expertise includes AI & Machine Learning, Cloud Enablement, DevOps, Cybersecurity, Blockchain, and custom application development. We are certified in ISO 9001:2015, ISO 13485:2012, ISO 27001:2013, GDPR, HIPAA, and hold partnerships with AWS, Microsoft Azure, Salesforce, and more. Join us in "Programming the future" and unlock limitless possibilities.

Role Description

This is a full-time, on-site role located in Gurugram for a Client Relationship Manager with 4 years of experience. The Client Relationship Manager will be responsible for building and maintaining strong relationships with clients, understanding their needs and requirements, and ensuring that services meet or exceed expectations. Daily tasks include managing client communications, coordinating with internal teams to meet client needs, resolving any service issues, and providing regular updates and reports to clients. The manager will also identify opportunities for account growth and work on upsell and cross-sell strategies.

Qualifications

• Experience in managing client relationships and delivering exceptional client service

• Strong communication and interpersonal skills

• Skilled in project management and coordination

• Problem-solving abilities and a proactive approach

• Excellent organizational skills

• Experience with CRM software and tools

• Relevant industry knowledge in technology or related fields

• Bachelor’s degree in Business Administration, Marketing, or related field

Industries:Computer Software, Information Technology & Services, Management Consulting