Account Management Specialist (B2B) - CONCENTRIX BRIDGETOWNE (URGENT)

Essential Duties and Responsibilities:

Tracking and Logistics: Address Issue(s) Related to Abnormal Tracking Description(s) and Ensure Logistics Update(s) Accurately Reflect Delivery Status, Collaborate with Logistics Team(s) to Resolve Discrepancies Promptly, Order Management: Handle Order Cancellation Request(s) and Ensure Compliance with Order Settlement Rule(s) and SLA(S), Work to Resolve Settlement Delay(s) and Communicate Effectively with Customer(s) Regarding their Order Status

Package Resolution: Manage Case(s) of Lost Package(s) and Address Situation(s) where Buyer(s) Receive Damaged Good(s), Coordinate with Carrier(s) and Internal Team(s) to Expedite Resolution(s) and Enhance Customer Satisfaction, Product Listing Compliance and Violation: Enforce Product Listing Rule(s) and Restriction(s) Addressing Any Violation(s) Promptly, Ensure Shop Compliance and Work to Maintain Accurate and Positive Shop Performance Score(s) and Store Rating(s)

Shop Performance and Review: Shop Quality Assurance - Monitor Shop Compliance and Performance Focusing on Maintaining Correct Shop Performance Score(s) and Addressing Malicious Product Review(s) Effectively to Protect the Seller's Reputation

Industries:Information Technology & Services

Function: Accounting and Finance