Workforce Manager - Scheduler

About the job

Home Health Focus AI's mission is to help home healthcare professionals find meaningful opportunities that prioritize patient care. We are not a staffing firm or agency. Home Health Focus AI does not hire for these roles—we identify and verify them from care providers directly.

Employer Industry: Workforce Management Solutions

Why Consider This Job Opportunity

• Salary up to $75,000.00
• Opportunity for career advancement and growth within the organization
• Remote work flexibility with occasional travel required
• Comprehensive benefits package including health insurance, life and disability insurance, and retirement savings plan
• Supportive and collaborative work environment
• Chance to influence staffing efficiency and enhance call center performance

What To Expect (Job Responsibilities)

• Create and provide analytics data on call/web chat arrival patterns and agent efficiency
• Analyze call center reports and agent attendance data using WFM software
• Develop staffing schedules based on volume forecasts to maintain service levels
• Monitor agent performance and escalate concerns to management as needed
• Conduct training for supervisors on workforce tools and processes

What Is Required (Qualifications)

• Bachelor's degree in a relevant field and 3+ years of relevant professional experience, or equivalent combination of education and experience
• Active Public Trust clearance or ability to obtain one
• High School Diploma or equivalent
• Minimum 2 years of experience in a Workforce Management role in a contact center
• Expertise in call center staffing tools and staffing models

How To Stand Out (Preferred Qualifications)

• Strong data and analytical skills
• Excellent written and oral communication and presentation skills
• Ability to work independently in a fast-paced environment
• Experience working in contact centers with multiple channels of input
• Proven ability to meet goals and deadlines

#WorkforceManagement #RemoteWork #DataAnalysis #CareerGrowth #CallCenterEfficiency

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."