Transcription Specialist

Our Mission We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

Job Description Summary The Transcription Specialist plays a critical role in maintaining the quality and consistency of project deliverables. This position is responsible for cleaning and refining response data, proofreading for accuracy and clarity, and ensuring that all assigned projects are completed within established timelines. Their work directly supports the team’s ability to meet client expectations and uphold high standards of service.

Job Description Press Ganey currently has an exciting opportunity for a Transcription Specialist. This is a remote position. This role supports the Coding Department. Training is provided remotely through Microsoft Teams meeting.

The Transcription Specialist is responsible for reviewing, cleaning, and proofreading written responses to ensure clarity, consistency, and alignment with project guidelines. This role requires strong attention to detail, excellent language skills, and the ability to manage high-volume projects within tight deadlines. The individual should demonstrate flexibility and a willingness to be cross trained for other roles within the department as needed.

Duties & Responsibilities

• Conducts thorough proofreading of responses to correct grammar, spelling, punctuation, and tone.
• Uses transcription platforms and cleaning tools efficiently.
• Manages workload to meet tight deadlines, prioritizes high-volume projects, and communicates progress to Supervisor or Team lead to ensure timely delivery.
• Maintains acceptable accuracy according to established guidelines (99.5%)
• Works closely with Supervisor, Team Lead, and other team members to resolve issues, share feedback, and maintain workflow efficiency.
• Verifies that responses align with project-specific instructions.
• Flags unclear or inappropriate content for further review.
• Performs other duties as may be appropriately required.
• Willingness to be cross trained for other roles within the department as needed, supporting team flexibility and operational continuity.

Qualifications

• 1–2 years of experience in transcription, data cleaning, or proofreading roles.
• Experience working with high-volume projects or fast-paced environments is a plus.
• Excellent command of written English, including grammar, sentence structure, spelling and punctuation.
• Strong working knowledge of Microsoft 365 applications
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and ability to spot inconsistencies.
• Prior experience working with Ascribe and OMNI.

Experience 1-2 years of experience.

Minimum Education

• High school graduate or equivalent required; associate's degree preferred