Teller

Full job description

The Role

Overview

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose

Provide general banking services such as receiving deposits, withdrawal of cash, and cash management as per the bank's policies. Issue DDs, MCs, and pass internal transfers.

Principal Accountabilities

Work Management:

Ensure the correct receipt/payment of cash and accurately credit/debit the customer's account and acknowledge the receipt to the customers.

Issue manager cheques and DDs (demand drafts) and exchange currencies by observing the procedures such as identification of the customer, authenticity of the draft, applying the approved exchange rate, etc., to protect the interest of the customers and the bank.

Make the payments/inter-account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw the customer's account without approval.

Provide any other service as directed to support the overall banking operations of the branch.

Take interest to cross-sell or refer for the bank's products and services to support the achievement of the bank's targets.

Maintain and improve customer queue time for teller services monitored through the customer visit management system - less than 3 minutes.

Over and above the existing duties and responsibilities, tellers are required to process all internal transfer requests at their end only

Industries:Financial Services

Function: Others