Risk & Fraud Analyst II

About the job

About the Opportunity:

The organization provides a client experience platform for appointment-based, self-care businesses, including salons, spas, medspas, and barbershops. This role focuses on supporting the payments and financial services segment by identifying and investigating risk and fraud patterns across the payments ecosystem. The position contributes to evolving risk programs through insights gained from investigations to improve controls, tools, and customer experience.

Responsibilities:

• Action day-to-day alerts and queues related to fraud prevention, investigations, and dispute processing

• Monitor and analyze information from various tools, reports, and documentation to make informed decisions

• Assess risk levels and make approval recommendations for onboarding and payment processing limits

• Build trust with customers and internal teams through customer experience and fraud education

• Provide feedback on current risk programs and assist with implementing improvements

• Stay informed of fraud trends and relevant regulations to maintain risk programs

• Assist in developing fraud detection and risk management systems and suggest enhancements

Requirements:

• High school diploma required, Bachelor’s degree preferred

• 3-7 years of payments industry experience, focusing on underwriting, transaction monitoring, fraud, dispute, and risk management (higher experience expected for Analyst II)

• Experience with SQL, Tableau, or Sigma

• Proficiency with Microsoft Office Suite or Google Workspace, especially Excel or Sheets

• Familiarity with merchant processing platforms and applications

• Experience using automation and/or AI tools in the workplace

• Ability to read and understand credit card processing statements

• Knowledge of card brand rules and regulations (Visa, Mastercard, etc.)

• Strong analytical, research, and attention to detail skills

• Ability to research complex merchant issues and communicate findings clearly

Benefits & Perks:

• 401(k) match plus dental, medical, vision, and life insurance

• Flexible vacation day policy

• Fully remote work with a monthly work-from-home stipend

• Family planning resources and specialized support programs

• Equity participation opportunities

• Learning and development program to explore related market businesses

Compensation:

• Starting total cash compensation between 90,000 and 130,000 USD, depending on skills, experience, and market factors

• Room for growth and advancement