Revenue Operations Associate

About the job

About the Opportunity:

This organization is dedicated to making healthcare more affordable by providing a better way to pay. The Revenue Operations Associate supports the revenue operations team in patient financing account setup, ticketing, escalations, and process improvement. The role requires operational rigor, strong communication skills, and collaboration with Sales, Product, Customer Success, Finance, and Compliance teams.

Responsibilities:

• Create, configure, and maintain patient financing accounts in internal systems

• Ensure accurate setup of financing terms, feature flags, documentation, and compliance requirements

• Monitor account health, perform audits, and implement corrections as needed

• Manage a dedicated ticket queue in HubSpot, triage tickets, categorize issues, and route requests

• Provide timely responses or escalations while ensuring SLA compliance

• Document ticket resolutions, knowledge base updates, and standard operating procedures

• Maintain accurate records of CRM and lending platforms

• Investigate escalated issues such as account discrepancies, payment disputes, system bugs, and partner concerns

• Collaborate with engineering, product, and customer support to diagnose root causes and drive remediation

• Handle escalations professionally and in line with policies and regulatory requirements

• Partner with Sales, Customer Success, Compliance, Legal, Finance, Accounting, Product, and Engineering teams for onboarding, contracts, reporting, and process improvements

• Identify process bottlenecks and propose improvements

• Develop reports and dashboards to track key metrics

• Maintain and update SOPs, knowledge base, and internal documentation

Requirements:

• Bachelor’s degree in Business, Business Administration, Finance, Operations, or related field, or comparable experience

• 2 to 4 years of experience in revenue operations, operations, customer success, or similar role in fintech, healthcare, or financial services

• Familiarity with account provisioning workflows, financial terms, payment schedules, and regulatory compliance in healthcare financing

• Hands-on experience with CRM systems (HubSpot preferred), ticketing systems, and help-desk best practices

• Strong problem-solving skills with the ability to analyze data and drive follow-through

• Excellent organizational skills and attention to detail

• Outstanding written and verbal communication skills

• Ability to adapt and thrive in fast-paced, ambiguous environments

Compensation:

• $23 to $32 per hour, dependent on experience

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.