Remote - Healthcare Customer Service Representative

About the job

About the Opportunity:

This organization is a global digital business services company that delivers advanced, digitally powered business services to help leading brands streamline their operations in meaningful and sustainable ways. The role involves handling customer inquiries in healthcare, providing innovative responses to various questions and concerns.

Responsibilities:

• Connect with customers via phone, email, chat, or social media to resolve questions or concerns

• Calmly resolve and de-escalate issues

• Escalate interactions when necessary

• Respond to requests for assistance and process payments as needed

• Track call information for auditing and reporting

• Provide feedback on call issues

• Upsell products or services if required

Requirements:

• High School Diploma or equivalent

• Minimum 6 months of customer service experience

• At least 18 years of age

• Ability to type at least 25 words per minute

• Comfortable using desktop computer systems with general knowledge of Windows-based systems

• Customer service and/or sales experience preferred

• College degree preferred but not required

• Commitment to following established procedures and delivering customer service excellence

• Ability to collaborate effectively with team members and supervisors

• Strong communication, listening, and analytical skills

• Good organizational and problem-solving skills

• Ability to prioritize tasks and work well under pressure

• Open to feedback, evolving policies, and working varied shifts

• Sharp critical thinking and proactive problem-solving skills

Work from Home Requirements:

• Minimum internet speeds: 30.0 Mbps download and 10.0 Mbps upload

• ISP must have no packet loss and ping under 50ms

• Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed required

• Clean and quiet workspace

Benefits & Perks:

• Paid training

• Competitive wages

• Full benefits including medical, dental, vision, and 401k

• Paid time off

• Employee wellness and engagement programs