Remote Dispatcher

About the job

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Technological innovations are pushing the boundaries of home-based healthcare. A new business within Cardinal Health, VelocareTM, is playing a leading role in this evolution by building critical infrastructure for the safe and effective delivery of hospital-at-home programs. Be part of an extraordinary startup team within a Fortune 20 healthcare company that is reshaping the way high-acuity care is delivered across the country.

What Operations Contributes To VelocareTM

Velocare relies on small-format facilities to operate our distributed supply chain solution. This role is responsible for remotely creating and dispatching work orders to send to field personnel to execute. performing and controlling a combination of manual and automated actions necessary for receiving, storage, and delivery of products and technology to the customer location. Other functions performed include receiving, picking, packing, transporting (with fleet vehicle), deliveries and inventory management tasks, etc. Join a team that is fast-paced, people-oriented, values integrity and is growing nationally.

Anticipated hourly range: $22.30 - $28.50 per hour based on experience

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 3/28/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Full Time: 38-40 hours/week

Location: ** Remote

Shift/ Schedule

A base schedule of3 to5 days a week will be given. This schedule will change frequently based on business need.

8-12 hrs/day

All schedules include 1 weekend day per week, Saturday or Sunday.

Holidays are required as our business operates 365 days/year

Responsibilities

Given the 7-day/wk, 18hrs/dayoperatingschedulerequired by the customer, willgenerally servein aconsistent weekly schedule of3 to5 days,but will change with business needs or to cover team timeoff

Utilize systems to create work orders for field operationsbasedoff oforders provided from channelpartners

Efficiently dispatch work orders to field personnel using systems, accounting forfield staffing andtime neededto completeorders

Ensureaccuracy of work order creation

Serve as theprimarycommunication vessel betweenour customers, and ourVelocarefieldpersonnelvia phone, instant messenger, email, and platformmessaging

Ensure quality service is provided tobothcustomersandVelocarefieldpersonnel, includingprompt follow-through on correspondence. Common correspondenceincludes:inquiries related toproducts on work orders,delivery time change requests,service and quality issues, platform questions,andmaintaininginventory inlevels in designated areas.

Show empathy and compassion for customers/ field personnel in every situation. 

Perform problem solving to helpwith customer or field personnelinquiries

Contribute towards Velocare innovationand continuous improvementto improve the quality of our service to our customersand patients.

Identifyopportunities to improve efficiency while providing flawless transactions andservices

Otherduties may be assigned.

Qualifications

High school diploma, GED or equivalent, or equivalent work experiencepreferred

1-2 years of related experience, preferred

Effectivecustomer service and communication skills

Strong knowledge of Microsoft Office products

Healthcare experience beneficial

What is expected of you and others at this level

Create, coordinate, and communicate work orders from customers to Velocare fieldpersonnel

Problemsolveissues from Velocare field personnel with the customeror other Velocare teams

Efficiently dispatch work orders toVelocare field personnel,taking into accountgeography, traffic, and time needed to performtasks

Frequently interacts with customersand field personnel via phone, email, platform messaging, and instantmessenger

Administers and executes policies andprocedures

Ensurescustomers and field personneloperatewithinguidelines

Working knowledge that decisions and actions have a direct impact oncustomers, patients,and Velocareemployees

Interactions normally involve information exchange and basic problemresolution

Ability to beattentive andresponsiveforthe duration of yourscheduleddayunder minimal supervision.

Function in ahigh-speedenvironmentwithmultiple tasksbeing handledwithinproximity tooneanother.