Remote Case Manager Assistant

About the job

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FULLY REMOTE Case Management Assistant

MUST be in a state that is in PST Time Zone

Job Description As a Case Management Assistant, you will play a vital role in supporting discharge planning alongside Case Managers and Social Workers. Your primary responsibilities will include assessing post-hospital needs, coordinating referrals and authorizations, and facilitating transfers to post-acute facilities. You will be responsible for ensuring effective communication of patient preferences and discharge timelines, as well as providing benefit coverage information.

Responsibilities

• Support discharge planning with Case Managers and Social Workers.
• Assess post-hospital needs and help determine appropriate discharge requirements.
• Coordinate referrals, authorizations, and transportation services.
• Communicate patient preferences, provider options, and discharge timelines.
• Provide benefit coverage information and collaborate with payers as needed.
• Monitor progress toward discharge goals and escalate barriers appropriately.
• Facilitate transfers to post-acute facilities, including preparing documents and obtaining signatures.
• Support utilization review transmission and manage high-volume faxes, voicemails, and data entry.
• Participate in daily rounds, huddles, and team discussions to support timely discharge planning.
• Maintain accurate documentation in Epic EHR, including care coordination notes and referral updates.
• Close discharge cases in Allscripts and ensure all required information is captured.
• Perform clerical tasks such as scanning, faxing, copying, and completing departmental reporting.
• Communicate professionally with patients, families, providers, and external partners.
• Resolve issues using effective communication while maintaining confidentiality and HIPAA compliance.
• Work efficiently in a fast-paced environment with shifting priorities and minimal supervision.
• Demonstrate strong organization, time management, and attention to detail.

Essential Skills

• Proficiency with EPIC and EMR systems.
• Experience with data entry.
• Knowledge of health plans and payers.
• Strong communication and teamwork skills.
• Conflict management and resolution capabilities.
• Adaptability to change.
• Ability to type 55 or more WPM.
• Familiarity with Microsoft Office and healthcare systems.

Additional Skills & Qualifications

• EPIC experience is required.
• Must have health insurance knowledge.
• Must have 1 year of recent healthcare experience within inpatient or outpatient settings.
• High school diploma or equivalent.
• Experience with patient access, registration, and scheduling.
• Understanding of medical terminology and insurance verification.
• Experience with Allscripts, prior authorizations, and referrals is preferred.

Work Environment

This position is fully remote and offers the opportunity to work with a large hospital system from home. You must be able to work rotating weekends and maintain a schedule of 7am-330pm or 730am-4pm PST, regardless of your location. This role has the potential to become a long-term contract.

Job Type & Location

This is a Contract position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: