Remote Appointment Scheduler

About the job

About Company Chance For Life is a creative, fast-growing, and results-driven company serving the construction trades and building materials sector. We specialize in residential and commercial roofing, sheet metal fabrication, and exterior construction services.

Our team produces project showcase, marketing, and training content that drives customer acquisition and contractor engagement across digital channels. We take pride in combining creativity with efficiency to support our clients and partners while maintaining a fun, collaborative, and innovative work environment.

This fully remote role supports US time zones and works closely with marketing, operations, and field teams to ensure smooth scheduling and seamless client communication. At Chance For Life, every team member plays a key role in delivering high-quality service and helping our business grow.

Primary Job Title: Remote Appointment Scheduler

Role & Responsibilities As a Remote Appointment Scheduler, you will be the backbone of our operations, ensuring that appointments, meetings, and field visits are scheduled efficiently and professionally. Key responsibilities include:

• Schedule and coordinate appointments, meetings, and field visits for clients, contractors, and internal teams.
• Maintain calendars for multiple team members, ensuring no conflicts and maximizing efficiency.
• Confirm appointments with clients via phone, email, or SMS and provide timely follow-ups.
• Enter, update, and manage contact and appointment data accurately in CRM or scheduling software.
• Communicate any scheduling changes or cancellations promptly and professionally.
• Collaborate with marketing, operations, and field teams to optimize workflows and improve appointment efficiency.
• Track metrics related to scheduling, cancellations, and follow-ups to identify areas for process improvement.

Must-Have Skills & Qualifications

• Strong verbal and written communication skills
• Excellent organization and time management skills
• Experience with scheduling, CRM, or calendar management software
• Comfortable working remotely and independently in a US time zone

Preferred

• Customer service or client-facing experience
• Familiarity with Google Workspace, Microsoft 365, or similar platforms
• Ability to manage multiple priorities simultaneously

Additional Qualifications

• High attention to detail and accuracy
• Professional and courteous phone/email etiquette
• Self-motivated and proactive in solving scheduling conflicts
• Positive attitude and willingness to contribute to a collaborative team environment

Benefits & Culture Highlights

• Fully remote work environment with flexible scheduling to support work-life balance
• Collaborative and supportive team culture that values your input and creativity
• Opportunity to grow within the company and transition into additional administrative or leadership roles
• Training provided to ensure you are confident and successful in using company systems and tools
• Competitive compensation based on experience and responsibilities
• Be part of a company where your contributions have a direct impact on client satisfaction and business growth

Skills: google workspace,communication,scheduling,microsoft excel