Program Coordinator

About the job

Title: Federal Program Coordinator III

Location: Philadelphia, PA (remote)

Type: Contract

Our direct client is seeking a Federal Program Coordinator III to serve as the executive manager in charge of post-sales customer relations. This role is the single point of contact for all activity during the implementation phase to install.

The Federal Program Coordinator has a high degree of customer service skills in the telecom industry and can work with a Federal Government customer to ensure the highest customer experience. They should be able to perform front line troubleshooting related to service outages or issues, billing issues, product use, etc. They should be about to quickly assist the customer by engaging the appropriate support team. This person should be able to understand contract terms and services that are to be provided to the customer, and ensure they are upheld.

• Key Accountabilities:
• Deliver on all contract requirements including technical, cost, schedule, and quality performance that could involve cost overruns and deficiencies.
• Successfully service delivery across all program areas to ensure it follows a well-defined and detailed work scope, schedule, and budget
• Integrate various activities and task areas to ensure effective client support
• Track resources across projects, and maintain / track contract deliverables, schedule, and budget.
• Recommend changes to improve processes and alleviate process inaccuracy and duplication.
• Ensure conformity to contractual obligations; establish and maintain technical and financial reports to show program progress.
• Ensure appropriate management, customer, and supplier involvement throughout the life of the program.
• Formulate and enforce work standards, subcontractor management and performance, and customer satisfaction and alignment of these with the objectives of a program.
• Understand the scope of programs as defined by the business requirements and budget process.
• Participate in key planning milestones and acts as a guide for the core program team from initiation through execution and completion.
• Work to identify and obtain participation from required cross-functional core team members, including matrixed project managers, with guidance from Strategic Business Initiative or senior staff.
• Create program plans and maintains program record. Work with the core team to identify and schedule all the work required to fulfill program scope, including identification and management of critical path.
• Assist in the development and implementation of key goals, objectives, and success criteria for the program. Ensure proper documentation.
• Support the budget and resource forecasting exercise.
• Identify and analyze risks and issues.
• Track and manage the program schedule and task details included in the program plan.
• Analyze the actual performance against the plan and makes adjustments consistent with plan objectives. Work with Strategic Business Initiative to assist in action item resolution and track completion.
• Ensure program milestones are accomplished and ensure overall timelines are met.
• Document all major plan changes in scope, approach, and date delivery.
• Communicate updates on major milestones and keep all stakeholders informed of progress and issues. Manage proposed changes to program parameters and works with the Federal Government Program Management team and Program Managers to ensure appropriate processes and communications are followed.
• Monitor and ensure quality of program deliverables. Work with core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support the implementation of programs in the field through trials and controlled customer deployments.
• Required Skills:
• Requires a bachelor's degree or equivalent professional experience.
• Generally requires 5+ years of related work experience.
• 5+ years of experience in a telecom (MSO, CLEC, IXC, RBOC, wireless, etc.) environment focused on Federal Government Customer Programs and Project Management.
• Experience working cross-functionally with other teams in a highly matrixed organizations.
• Excellent written and oral communication skills, including presentations to senior management.
• Engineering Process and Design documentation experience.
• Experience writing and developing implementation plans in support of complicated Federal Government networks.
• Proficiency with Microsoft Project, Visio, PowerPoint, Word, and Smartsheet
• Consistent exercise of independent judgment and discretion in matters of significance
• Must be a US Citizen.
• A secret level clearance is preferred but, at a minimum, must be willing to be subjected to security clearance process to obtain the appropriate clearance.