Production Assistant

Job Summary:

The Production Assistant is responsible for providing support for assigned sales professionals

and their respective broker client populations throughout the entirety of the loan manufacturing

process.

Key Responsibilities:

• Assist AE or team in daily sales and customer service activity
• Conduct regular reviews of account performance and trending with AE’s
• Provide customer service and be responsive to accounts emailing and calling for questions
• Provide marketing support to increase engagement with current accounts and prospects
• Ability to price and structure loans for customers
• Work with operations and credit to maintain updates on files in manufacturing
• Track and communicate status of loans when at various help desk

Qualifications:

• Education and Experience:
• Bachelor’s degree in Business, Education, or a related field, highly desired.
• Minimum of 2 years of experience in the mortgage industry, with a focus on operations.
• Encompass LOS experience, required
• Previous experience in Mortgage Banking, Sales Operations or Financial Services is a plus
• Prior experience in financial / data analysis preferred.

• Skills and Competencies:
• Deep understanding and strong knowledge of all aspects of mortgage operations, including loan processing, underwriting, and closing.
• Excellent verbal and written communication skills.
• Possess the utmost professionalism and ability to communicate with people at all levels.
• Strong analytical and problem-solving skills and proficiency with data analysis tools such as MS Excel, SQL, strongly preferred
• Detail-oriented with demonstrated ability to multi-task with changing priorities and thrive within a fast-paced, ever-changing environment with little supervision.
• Proactive, solutions-focused attitude
• Ability to work independently and as part of a team.

• Benefits:
• Competitive base salary
• Excellent choice of medical plans
• Outstanding 401k with company match
• Entrepreneurial, growth-oriented, collaborative culture
• Professional growth opportunities within the Company