Patient Services Coordinator II

About the job

About the Opportunity:

This role supports pharmaceutical services by handling customer service inquiries via phone, managing communications, eligibility applications, and other program-related activities. Daily tasks may vary based on volume and operational needs.

Responsibilities:

• Handle inbound and outbound communications with patients, physicians, and physician advocates professionally and within program guidelines

• Accurately enter eligibility paperwork and other information into the system

• Maintain thorough documentation of applications, mailers, orders, enrollment forms, new patients, and inquiries

• Perform specialized tasks for each program with accuracy

• Assist department leads or supervisors in employee development and query resolution

• Interpret program materials to determine enrollment criteria and explain requirements to callers or staff

• Place outbound calls for clarification on program guideline issues

Requirements:

• High school diploma or equivalent

• Two to three years of customer service experience

• Proficiency with personal computers and strong written and verbal communication skills

• Willingness to work flexible schedules covering peak times

• Ability to quickly adapt to a fast-paced environment and follow directions accurately

• Ability to adjust to program changes as needed

• Ability to travel when required

Benefits & Perks:

• Remote work opportunities

• Competitive salary

• Promotion and growth opportunities

• 401K with company match

• Tuition reimbursement after 90 days

• Flexible work environment

• Twenty days paid time off

• Paid holidays

• Employee assistance programs

• Medical, dental, and vision insurance

• Health and flexible spending accounts

• Telemedicine services

• Wellness programs

• Adoption assistance

• Short-term disability after 90 days

• Long-term disability

• Life insurance

• Discount programs

Note:

“RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.”