Patient Communications Associate - Full-Time - Remote

About the job

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Moses/Weitzman Health System. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Job Description Summary Job Description: Job Summary The Patient Communications Associate leverages technology to improve patient experience and communication by scheduling appointments and managing and monitoring all outgoing patient engagement activities including but not limited to texting, emailing, robocalls, outgoing phone calls, and development and execution of outreach campaigns.

Roles And Responsibilities

• Outreach to patients using a variety of technical platforms, including:
• Text messages, in compliance with TCPA and HIPAA
• Creating and sending group messages
• Running regular and ad hoc reports
• Updating patient message settings
• Phone calls
• Script usage
• Language line
• Telephone Encounters in the electronic medical record
• Navigating and maintaining multiple shared Telephone Encounter buckets
• Portal Support which includes outreach to patients, setup, enabling access and routin messages
• Schedule and confirm appointments with patients
• Update patient pharmacy information in electronic medical record
• Fax patient information from electronic medical record
• Update/correct patient health records in both the patient management system and electronic medical record
• May perform other duties and responsibilities as necessary

Qualifications

• Minimum of Associates Degree or Medical Assistant Certificate with one year experience, required
• Bilingual in Spanish preferred
• Computer literacy and skill in the use of computers and related software applications, required
• Strong customer/patient service experience
• Experience with Centricity, eClinicalWorks, and similar patient engagement platforms preferred
• Remote workers must live and work in the United States* (*Territories Excluded)
• Remote workers must have access to reliable high-speed Internet

Communication Skills

• Excellent oral and written communication skills are required.
• This position must virtually interface with patients, family members, and clinicians

CONFIDENTIALITY

• Personal Health information is kept in strict confidence. Confidentiality of patient and business information is a requirement. Full access to patient medical records and encounter data. Confidentiality must be maintained according to CHC policies.