Patient Billing Specialist - Bilingual (English - Spanish)

About the job

Bilingual Patient Billing Specialist | Northern Virginia | Hybrid Opportunity Fairfax Radiology Centers — the largest radiology practice in Northern Virginia — is seeking a Bilingual Patient Billing Specialist (English - Spanish) to join our Patient Financial Services team.

In this role, you’ll serve as a key resource for resolving complex patient billing concerns, supporting internal teams, and improving billing accuracy and processes. This position is ideal for someone who enjoys problem-solving, working with data, and helping patients navigate challenging insurance and billing situations with clarity and care.

About The Role This is a full-time, benefitted position supporting our Patient Financial Services team.

Schedule: Monday – Friday 8:30 AM - 5:00 PM (No weekends or major holidays)

Work Model: Hybrid (after the completion of training - in office 3 days/week)

Why You’ll Love Working Here Fairfax Radiology Centers offers a competitive and comprehensive benefits package, including:

• Generous PTO and Paid Holidays
• Medical, Dental, Vision & Life Insurance
• Employer-Paid Short- and Long-Term Disability Insurance
• Profit Sharing Plan
• Tuition Reimbursement
• Opportunities for growth and professional development within revenue cycle and healthcare administration

What You’ll Do

• Investigate and resolve complex patient billing inquiries by analyzing charges, payments, adjustments, and account history
• Assist patients with escalated insurance claims and billing concerns, partnering closely with the Insurance Team to achieve resolution
• Review and validate patient account data for accuracy; recommend and document corrections as needed
• Serve as a subject-matter resource to Patient Billing Associates by providing guidance on complex scenarios
• Collaborate with revenue cycle teams to support proper claim resolution and billing integrity
• Identify patterns and trends in billing discrepancies or insurance denials and contribute to process improvement initiatives
• Ensure accurate, timely documentation in compliance with HIPAA and internal policies
• Participate in and support Continuous Quality Improvement initiatives
• Perform other related duties as assigned

What You’ll Bring

• High school diploma or GED required; associate’s degree in healthcare, business, or a related field preferred
• Must be bilingual in English and Spanish
• Minimum of 2 years of experience in medical billing or patient financial services (healthcare setting preferred)
• Strong knowledge of insurance terminology, billing workflows, and denial management
• Excellent analytical, communication, and customer service skills
• Proficiency with billing systems and electronic health records (EHR)
• Ability to work independently, prioritize multiple tasks, and meet deadlines in a fast-paced environment
• High attention to detail and a commitment to data accuracy and patient confidentiality

Who We Are Fairfax Radiology Centers, LLC (FRC) is the largest radiology practice in the Washington, DC metropolitan area. With more than 110 subspecialized radiologists and 700 employees, FRC provides advanced medical imaging at 20 outpatient locations throughout Northern Virginia. We partner with hospitals and healthcare providers across the region to deliver exceptional patient care and specialized diagnostic services.