Operations Specialist

About the job

About the Opportunity:

The organization leads the transition to a sustainable, equitable, and carbon-neutral energy-efficient future. The Operations Specialist role supports smooth delivery of projects and programs by managing data, metrics, reporting, team facilitation, and process improvement. This role involves internal operations and some client communication.

Responsibilities:

• Manage program data and conduct analysis

• Assist Program Manager with utility braiding and program metrics

• Perform client and internal reporting and communications accurately and professionally

• Train staff, review work quality, oversee timelines, address system functionality, and drive process improvements

• Enter, track, and report on customer data using various tools

• Communicate with customers regarding program eligibility via email and phone

• Participate in team and client meetings to provide updates, address action items, and escalate issues

• Perform other duties as program needs require

Requirements:

• 3 to 6 years of experience in data management and customer service

• Bachelor’s degree preferred

• Proficiency in Excel with intermediate to advanced skills

• Responsive and sensitive to customer needs, with accurate documentation of contacts

• Adherence to internal protocols for data security, especially confidential financial data

• Ability to keep Program Manager and stakeholders informed on project status

• Demonstrated excellent judgment and independent decision-making in project execution and data management

Benefits & Perks:

• Medical, Dental, and Vision Insurance with company-paid health care concierge service

• 401(k) with company match

• Paid vacation, sick, personal, and parental leave

• Paid volunteer time

• Employee Recognition Program with redeemable points

• Employee Assistance Program for managing daily responsibilities

• Access to on-demand training courses for career advancement

Compensation:

• Target Compensation: $50,000.00

• Compensation Range: $48,800.00 to $66,300.00 USD

• Salary determined by internal equity, market data, skills, experience, and relevant degrees or certifications

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.