Operations and Data Management Internship

Role Overview

This is a hands-on Project Operations & Systems role focused on execution, data accuracy, and backend optimization. You’ll work across membership, education (KINN.ed), events, and CRM systems to help streamline onboarding, automate member journeys, and unlock meaningful analytics.

This role is ideal for someone interested in operations, RevOps, startups, consulting, or systems design, who enjoys turning complexity into clarity.

Key Objectives

You will provide tactical execution support to:

• Streamline membership enrollment and onboarding
• Build and optimize HubSpot as KINN’s central system of record
• Automate member lifecycle journeys and tracking
• Create reliable analytics to inform leadership decisions

Scope of Work (February–April 2026)1. System Audit & Data Cleanup (Top Priority)

Membership & KINN.ed Onboarding Audit

• Review website signup flows, deal pipelines, and Luma integrations
• Audit email sequences, templates, and sales rep SOPs
• Test all onboarding links (account setup, surveys, videos, first-day experience)
• Review and correct all member subscriptions
• Streamline pause and cancellation workflows

Data Reconciliation

• Cross-reference Google Sheets, Nexudus, and Stripe for accuracy
• Review dashboard lists vs. contact lists
• Sync member data across all platforms
• Clean duplicate and inactive accounts

Deliverables

• System audit report with findings and recommendations
• Data reconciliation spreadsheet
• Documented “current-state” signup and onboarding flows
• Subscription cleanup completed

Target: 100% data accuracy across platforms

2. HubSpot Integration & Automation

API Integrations

• Luma ↔ HubSpot (events, RSVPs, attendance)
• Beehiv ↔ HubSpot (newsletter subscribers)
• Mailchimp ↔ HubSpot (email engagement)
• Nexudus ↔ HubSpot (space usage, activity)
• Stripe ↔ HubSpot (billing, subscriptions)

Member Journey Automation

• 30-day, 6-month, and 12-month check-in workflows
• Under-30 to Over-30 day lifecycle tracking
• Birthday recognition automation
• Event attendance and course sign-up tracking
• Mentor/mentee matching documentation
• New member and feedback form collection
• Event RSVP → membership conversion sequences