Onboarding Specialist

Role Description

The Onboarding Specialist plays a critical role in ensuring new property managers successfully launch and perform on the Whimstay platform. This role owns the post-sale experience from contract close through go-live and the first 90 days of account management. The ideal candidate is highly organized, data-minded, and comfortable managing a large portfolio of accounts while optimizing listings for conversion, troubleshooting issues, and setting hosts up for early booking success.

This is a fast-paced, customer-facing role that sits at the intersection of sales, account management, and operations, and is essential to driving host satisfaction and revenue growth.

Responsibilities:

• Onboard new property managers, guiding from close of sale through setup, and go-live.
• Resolve any technical issues, working with Engineering &/or software partners.
• Optimization & Performance
• Early Account Management
• Manage accounts for the first 90 days live, with a focus on driving bookings, optimizing for conversion, and ensuring long-term host success.

What We’re Looking For:

• 3-5 years’ experience in account management, sales, customer support, or related customer-facing role, with a preference for applicants with short term rental industry experience.
• Comfortable analyzing performance data and using insights to optimize listings and drive bookings.
• Efficient and adaptive in fast-paced settings / proficient with technology / proven ability to manage a high-volume book of business (100+ active accounts preferred).
• Ability to work autonomously, sourcing information with little direction.
• High degree of accuracy and attention-to-detail with ability to multitask.
• Excellent written and verbal communication skills.
• Thrives in a startup culture.

Language: English: Fluent

Additional languages are a big plus!

Base Salary: $50,000 + Performance-Based Bonuses

On-Target Earnings (OTE): $70,000+