Member Support Coordinator

About the job

1. About Our Client:

The organization operates in kidney care management, collaborating with physicians to address challenges in healthcare delivery. It focuses on improving patient outcomes by combining expertise, scale, and compassion to set standards in the industry. The organization aims to transform healthcare to help patients live better lives through innovative approaches.

2. About the Opportunity:

The Member Support Coordinator serves as the initial contact for patients and providers seeking assistance. This role is essential for managing incoming communications, resolving inquiries promptly, and connecting callers with specialized resources when needed. The position contributes to patient satisfaction and operational efficiency by delivering timely, accurate support in a dynamic environment.

3. Responsibilities:

• Handle high-volume inbound calls supporting service level objectives

• Manage clinical referrals, consent forms, and general inquiries via designated communication channels

• Demonstrate professionalism, empathy, and active listening to address caller needs

• Collaborate across departments to ensure coordinated care and service delivery

• Maintain flexibility and a solution-focused attitude amid ongoing changes

• Support various projects as opportunities arise

• Perform duties with reasonable accommodations for disabilities when required

4. Requirements:

• Minimum 1 year of customer service or administrative support experience

• Strong verbal and written communication skills

• Proven problem-solving ability in fast-paced settings

• Effective multitasking and time management for prompt issue resolution

• Preferred experience in healthcare or inbound contact centers

• Basic computer proficiency, including Microsoft Office applications

• Ability to remain calm, empathetic, and professional during interactions

• Openness to feedback and adaptability to changing workflows and policies

• Ability to collaborate effectively with clinical and non-clinical colleagues

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement:

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.